Nada Nadhirah Abdul Rahman Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

- Manage and resolve merchant inquiries via phone, email, and WhatsApp with professionalism and efficiency.- Conduct inbound and outbound calls to address merchant concerns, foster strong relationships, and provide personalized support.- Offer expert assistance and product knowledge, ensuring merchants fully understand and benefit from our services.- Monitor, track, and escalate complex issues, ensuring timely resolution while maintaining a seamless customer experience.- Collaborate with delivery teams to coordinate logistics, ensuring smooth service operations and customer satisfaction.- Maintain accurate records of mechant interactions, feedback, and resolutions to improve service quality continuously.- Proactively identify opportunities to enhance customer experience and loyalty, driving long-term satisfaction and retention.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Maintain customer accounts and record account information.- Oversee customer financial accounts and process customer adjustments.- Make product recommendations or services to customers based on their needs and preferences.- Upgrade and cancel customer accounts by customer request.- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.- Assist customers in placing orders, fulfilling refunds and handling exchanges.

Putrajaya Federal Territory, Malaysia

Management – Prepare screening schedules and halladministration, and observe daily hall maintenanceschedules.Box Office – Prepare daily attendance records and maintainreports for all receipts and cash deposits for box office,oversee efficient retail functioning of organization and ensureoptimal level of customer services.Concession – Organize concession events and ensure thateach concession station is stocked and staffed, and assist ininventory management and control activities.Hall - Coordinate patron flow based on screening schedulesand prepare halls for new patron batch.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Managing large amounts of inbound and outbound calls in a timely manner.- Identifying customers’ needs, clarify information, research every issue and providing solutions.- Providing support via phone calls, live chats, Facebook chats, and emails.