Nadeem Bashir Email & Phone Number

Bengaluru Area, India

My responsibilities include Project Management, Stakeholder Management, Service Management, Application Support Service and Team Management activities.Integrates Service Management Office into the service delivery to effectively leverage their specialist capabilities (e.g. Incident Management, Problem Management, Change Management etc.), well-versed with SLA adherence, various phases of software development life cycle. Proficient in coordinating with multiple stakeholders to manage project activities. Ensure management reports are circulated to the relevant stakeholders as per agreed timelines. Responsible for End to End Service Delivery for the portfolio / LOB being managed. Devise Corrective and Preventive actions for any Service Level breaches. Proficient in monitoring Business Development & Customer Relationship Management. Drive performance management process (goal setting, appraisals and promotions) for the project (Portfolio / LOB). Possesses excellent interpersonal, communication, strong people management and organisational skills with proven abilities in customer relationship management & planning.

Noida Area, India

Production support activities like monitoring, incident resolution, platform related, change management and understanding the requirements and changes in applications and implementing as per the business needs for Agilent Business Reporting Website.Has been involved in drafting of High Level Design Document and Detailed Design Document which outlined the business flows, template designs, workflow designs, deployment strategies etc.Well versed with SLA adherence and various phases of software development life cycle.Working with teams to define processes, create deliveries and manage reporting to clients.Deliver defect change requests for the issues raised by business.Coordinating with users for UAT and Production issues, identifying new enhancements and deviations from the requirements.Responsible for execution of UAT and Production migration, deployment of Defect CR’s and Enhancement CR’s.ABRT Enhancement Change RequestsFor enhancement change requests work with a team as a QA resource.Experience in reviewing business requirements and creating test cases based on business needs.Designing test plans, test scenarios, test cases and test case execution.Interacting directly with client site lead to discuss business requirements related to the application. Presentation Services Responsible for ABRT weekly/monthly dashboard reports and data presentation.Reporting via regular client calls and meeting to brief about project progress and proactively suggest changes to enhance efficiency.Client presentation and company profiles.Provide RCA reports to business.Provide monthly data of logged issues to DAG for quality purpose and SLA’s.Involved in managing and executing multiple engagements for clients and maintaining long-term customer relationships through the provision of high quality service.Responsible for creating and updating monthly, quarterly audit status reports;

Seven months worked as a trainee, where undergoes following on job training's. Also worked on internal projects. Unix, Java, Database, Communication, Business Etiquette, Business email writing

Master Of Computer Applications - Mca, Computers

I did my M.C.A. (Masters in Computer Applications) from Jamia Hamdard University, New Delhi, (2006 - 2009), besides my studies I served.

Post Graduation Diploma, Business Administration, Management And Operations

Bca - Bachelors Of, Computer Applications