• 27 years of progressive experience in service quality management by performing at key positions of Service Business.•Experienced in cause and effect analysis, testing, diagnosing, maintenance, repair and replacement of Body & Paint Training ( Dealer Staff ). Experienced in implementing continuous improvement plans by working as a team leader as well as team member to achieve the organizational targets.•Experienced in troubleshooting and rectifying the problems in automobile systems. Skilled in using assembling, measuring tools and devices. Experienced in implementing and improving service standards and operations at the dealerships. Experienced Operations Management & Interpersonal Skills (Chief Instructor Paint).•Engaged in technical reporting of Product quality problems with failure, root cause and statistical data analysis.•Possesses exceptional Planning, management, team building, leadership, presentation and computer skills, as well as interpersonal and negotiation skills. •Experienced in implementing Body & Paint Shop at all new dealers.