I have 15+ years of experience in INFORMATION TECHNOLOGY. Self-motivated, responsible and resourceful professional with a strong technical background, committed to challenges and consistent results. Excellent understanding of customer satisfaction and business requirements, and the ability to meet both these requirements profitably. Good communication skills, both oral and written because of constant training activities. Managed the project from the overall perspective and overseeing of SLA commitments, conflict resolution etc.- Manage Effective Resource Management; System & Resource planning based on requirements forecast.- Managing ITSM/SIAM team for Multi Supplier Integration/ SIAM experience working on Design, Implementation, Governance and Delivery Operations.- Lead in restoring the services in times of disaster following the DR plan & Business Continuity Plan (BCM)- Working knowledge in IT Infrastructure, Disaster Recovery process & Cloud setup, migration, or upgrades.