Senior Director, Head Of Global Business Optimisation, Cemea
Current* Lead the overall Insight Delivery strategy for the Client Service Solutions organization in CEMEA, spearheading engagement models, staffing models, and overall delivery execution strategy in partnership with other key leaders of the business * Deliver analytic insights to external Visa clients, colleagues in the Global Business Optimization team, and other internal stakeholders within CEMEA * Serve as an advisor to the organization as a whole, helping to bolster analytic capabilities and delivery effectiveness – especially utilization of Big Data and Visualization tools Serve as an advisor to local markets on specific performance opportunities in partnership with other client facing teams • Drive to understand root problems, define objectives and formalize data requirements on real world business problems • Combine and analyze disparate data sources and derive insights in a Big Data environment. Be able to lead, teach and do on various tools and capabilities (Hadoop, Tableau, Excel, etc.) • Compare client performance against industry best practices with a shrewd eye toward identifying performance and/or profitability improvement opportunities – not just potential, but actionable recommendations which drive tangible value • Develop and deliver presentations of complex data and content for clients and stakeholders in an accurate, understandable, and engaging manner. Coach others on their execution and delivery, providing feedback for growth.