I have converted hundreds of consumers and corporate small and medium businesses from other networks to Etisalat I have multiple recognition from my company and also one from Etisalat for my productive performancePut together attractive proposals in consultative manner, compiled required documents for processing and successfully closed leads. Also provided necessary/ immediate after sales support (account creation, navigation through Etisalat apps, website, helplines and troubleshooting)Retained consumers for at least 12 months contract period and corporate customers for at least 24 months period. Developed and delivered engaging sales presentations to convey product benefits.Met with existing customers and prospects to discuss business needs and recommend optimal solutions. Implemented marketing strategies and techniques, increasing revenue and customer satisfactionRetained excellent client satisfaction ratings through outstanding service delivery.

Developing and Strengthening the M&E System• Devise and lead the process for setting up M and E system to identify the key performance indicators• Ensure Q and A aspect is part of monitoring system. • Undertake regular visits to the field for data collection, develop monitoring reports and identify any modifications that might be needed in the current M&E system and practices for better performance• Follow up with program team to check if recommendations given in monitoring report are being followed. • Identify, analyse and synthesise lessons learned from program implementation and facilitate program staff for the incorporation of those lessons into the activity development cycle• Lead needs assessment, baseline/end line surveys and impact assessments analysis and reporting• Facilitate and manage external evaluations, impact assessments and mid-term reviewsAssessment and Reporting • Record and report both qualitative and quantitative aspects of progress against the annual work plan and relevant proposals• Determine the extent to which the involved project team is meeting its objectives and targets against its project proposal/trackers through the establishment of a follow-up system• Determine appropriateness of procedures used for planning, program implementation & management, reporting and monitoring & evaluation (M&E)• Identify strengths, weaknesses, opportunities and constraints of the project with respect to project / program implementationTeam Management • Lead on the delivery of internal capacity building including maintaining, delivering and improving the M&E training package, and access to external training opportunities• Recruit and orientate staff as and when required• Maintain a positive and encouraging relationship with team• Ensure organization’s expectation from M&E team members are clear to them• Provide timely feedback to team members as and when required• Promote accountability and transparency within team

• To promote understanding and capacities within project and programme teams on MEL, and the use and /or analysis of MEL systems at the project and partner levels;• Establish an overall participatory monitoring framework for the Conflict Transformation Programme and human security (Peace, Governance, Democracy and Social Harmony) work of Oxfam Novib, accountability and learning tools, conducting field MEL exercise and data management and analysis;• Develop ‘Theories of Change’ and Logical Frameworks in project proposals and finalize concept notes/proposals under conflict transformation and human security programme.• On the basis of key field findings draw strategic mechanisms for the timely improvement of project operations and strategies;• Provide technical advice/support to implementing partners based on capacity assessment on MEL to strengthen their institutional systems and support implementing partners in setting up a system of quality control and management;• Ensure minimum standards of accountability at all level corresponding to OI standards;• Assist Counterparts in ensuring to integrate the feedback of stakeholders into programme planning and design especially the feedback from men and women from vulnerable community groups;• Maintain effective coordination with Oxfam Novib Head Office and Oxfam affiliate on MEL initiatives and explore areas for joint ventures ensuring coordinated OI MEL mechanism and ensure dissemination of learning;• Establish evaluation mechanism and schedule, develop ToRs of the evaluations schedule resources, arrange technical human resources and facilitate evaluation processes;• As part of the learning function, take lead in identifying learning points across the range of work carried out and identify opportunities to share this learning through meetings, workshops, reflection reviews, reports and document best practices and lesson learned etc and demonstrate areas of improvements for future interventions.

Information/Documents Management• Development of a monitoring, evaluation, learning and accountability system/framework for PRM funded project. Also facilitating in developing systems for other program and projects;• Established, managed and strengthened Accountability to Beneficiaries mechanisms and provided support in developing and scaling Accountability to beneficiaries mechanisms in all project interventions• Responsible for developing Minimum Standards and Standard Operating Procedures (SOPs) for PRM project.• Conducting regular monitoring visits to project sites. Providing recommendations to the staff for effective implementation of activities to the project objectives and contribute to the overall learning(s). Follow up on the action plans agreed in order to reduce bottlenecks.• Directly handling the phone calls of project beneficiaries for complaints and recommendation of actions and their compliance.• To assist in planning and implementation of baseline surveys, monitoring and evaluation exercises and impact assessments.• To contribute in developing assessments/researches and analyzing the data for designing of effective interventions of the project, identifying new areas of intervention or expanding scope of existing interventions.• Document and be the primary drafter of the learning documents including lessons learnt and key learning for internal and external dissemination.• When needed assist staff on the logical framework, data management, data analysis, basic surveying and sampling techniques, monitoring and evaluation methods and report writing techniques.• Produce a variety of written documents e.g. data summaries, learning and accountability analysis reports, workshop reports, meeting minutes etc.

• Responsible for the development of overall MEAL Framework for the field office Swat;• Ensuring that MEAL is infused in all of SC emergency response interventions to provide effective support to program units;• Managing MEAL systems at field level including collating, compiling, analyzing program learning and subsequent reporting on all SC response interventions;• Developing, implementing and managing Accountability to Beneficiaries mechanism by introducing such system which facilitates beneficiaries to register timely complaints and give them access to share their feedback on SC interventions;• Carrying out preliminary investigation of complaints of serious nature to facilitate management for informed decision making regarding constituting investigation committee;• Responsible to organize learning events and workshop for program units to document lesson learnt, good practices and areas of improvement;• Acting as a technical backstop for other MEAL team members in prioritizing monitoring visits, generating monitoring reports, conducting debrief sessions and developing action plans for program improvement;• Responsible to ensure effective management of data on Complaint and Response, Monitoring Action Plan Tracker and other MEAL related tools;• To identify capacity building events for MEAL staff members for system strengthening and sharing of learning;

• Responsible for developing, coordinating, maintaining and constantly improving the M&E functions, as well as facilitating training for project staff on basic M&E practices. Under the direct supervision of the ‘Head of Office Sukkur’ and in close coordination with the DM&E team based in Islamabad and project staff deployed in Sindh/Baluchistan. • Supervise DM&E and project staff in developing new data collection tools for various projects.• Ensure that various data management systems (Excel, SPSS and Online) developed are updated and maintained with the help of project staff, M&E Officer and Data Entry Assistants and share timely data project data with the Program Management.• Supervisory Responsibilities of 8 DEAs and a M&E Officer.• Responsible for implementing of DM&E three years strategy at field level.• Work closely together with programs staff to manage program information amongst field, field staff and government official to support quality programming and external representation.• Ensuring that M&E results are used to improve the quality of existing program interventions at field level, to inform and justify future intervention, and to provide feedback to partners and communities.• Document various case studies and ensure GPS readings are collected for each location and Photos by Project staff and will share with DM&E at Islamabad for online STAR system.

• Responsible for Information Management and Documentation for the Food Distribution Activities in District Sanghar. • Responsible for the preparation of invoice to the Donor (WFP)• In coordination with WFP, DCO Sanghar, UNOCHA and other organizations working in the same area.• Logistical arrangements for the food distribution teams. • Formulating the spreadsheet for swift reports generation. • Compiling field reports and producing consolidated reports for Senior Management. • Stock Monitoring in warehouses. Preparing output tracker for General Food Distribution Indicators.

Billing and Receivables• Supervising a monthly based billing and credit control system with 6 Billing Assistants. • Focal person for daily activity reports for 4 cash services departments. • Conducting meetings with clients to collect resolve and conflict/requisitions. • Monthly invoices preparation and updating Revenue and Debtor reports. Centralized Information Management• Managing Information Hub for operations by canalizing reports to appropriate level / department. • Designing quality tests for daily to ensure accuracy before using for invoice preparation. • Regularly developing billing and receivable systems to meet with the requirements. • Monitoring, analyzing and reporting outstanding accounts to Director Cash Services, Manager Finance and Clients. • Coordinating among departments and monitoring information flow. • Data/information management and archiving.

• Assisting program staff in collecting standard Monitoring and Evaluation Data, particularly Pre and Post Implementation. • Designing Monitoring and Evaluation Tools and Formats. • Conducting one-on-one interviews with program stakeholders • Conducting and documenting meetings with community groups • Conduct quality control tests on all incoming data and ensure the high quality of reporting. • Assisting Information Officer in Supervision of data entry in integrated Monitoring and Evaluation system and data cleaning/editing processes • Conducting periodic monitoring trips to project sites and random checks on the quality of project using the standard monitoring formats • Assisting Country Monitoring and Evaluation Manager in reporting. • Responsible for the collection of relevant data and information from other sources related to monitoring in field such as poverty, natural resources and infrastructure availability at project site. • Educated to monitor outputs according to Sphere standards, and in the mechanics of program design, monitoring and evaluation, per Mercy Corps standards.

• Prepared Project Monitoring Reports (PMRs), Feasibilities and Execution/work Plans, BOQs and earhtwork sheets of 12.1 KM and 9.1 KM Access Roads to Power Houses.• Daily, Weekly, Monthly and Quarterly Progress Reports, Presentations, Briefs and General Correspondence with WAPDA and HQ FWO