Currently own and operating Azmi Consulting Inc., providing business analysis, project management, and IT consulting, devoted to delivering the best business solutions to our clients that bring them real value and help them achieve higher ROIs with their investments.We have been delivering the best in industry information technology and business consulting services to businesses in Toronto, Canada since the very beginning of our services back in 2011. Although we are physically based in… Show more Currently own and operating Azmi Consulting Inc., providing business analysis, project management, and IT consulting, devoted to delivering the best business solutions to our clients that bring them real value and help them achieve higher ROIs with their investments.We have been delivering the best in industry information technology and business consulting services to businesses in Toronto, Canada since the very beginning of our services back in 2011. Although we are physically based in Toronto, Ontario, we offer business analysis, project management, and IT consulting services across Canada.At Azmi Consulting, we offer our clients a diverse assortment of professional services including business analysis, project management, and it consulting. We have had experience working with a myriad of industries including finance, tourism, governmental institutions, healthcare, telecommunication, and various other industries. Show less

· Responsible for the overall management and day to day operations including, incident management, change management, escalation management and NOC scheduling.· Responsible for meeting overall customer Service Level Agreements (SLA) for managed service.· Responsible for evaluating and prioritizing requests for service and the allocation of personnel as well as the Forward Schedule of Change (FSC).· Provide direct management to technical managers and staff. Hire, mentor and coach… Show more · Responsible for the overall management and day to day operations including, incident management, change management, escalation management and NOC scheduling.· Responsible for meeting overall customer Service Level Agreements (SLA) for managed service.· Responsible for evaluating and prioritizing requests for service and the allocation of personnel as well as the Forward Schedule of Change (FSC).· Provide direct management to technical managers and staff. Hire, mentor and coach technical staff.· Responsible for analysis, definition/refinement and documentation of IT operations service offerings as required.· Work closely with other departments to ensure support for development activities and transition of projects as part of overall Software Development Life Cycle (SDLC). Also work with other department managers to ensure alignment and consistency across departments.· Lead best practice activities for IT operations and Projects Management.· Establish and manage an annual operating budget and project budgets.· Responsible for vendor selection, negotiation and ongoing vendor management.· Responsible for the procurement and management of company assets. · Keeps informed of new developments and trends; makes recommendations to the executive team. Show less

• Developed proposals, discusses and negotiates project specifications with client;• Prepared contracts, budgets, and schedules establishing critical milestones, according to client specifications and needs, reviews and reports results and status of the project directly to the client;• Managed external business stakeholders for requirements, development or other definition of the project, as needs arise.• Identified resource needs, estimate schedule, track progress, identify, and… Show more • Developed proposals, discusses and negotiates project specifications with client;• Prepared contracts, budgets, and schedules establishing critical milestones, according to client specifications and needs, reviews and reports results and status of the project directly to the client;• Managed external business stakeholders for requirements, development or other definition of the project, as needs arise.• Identified resource needs, estimate schedule, track progress, identify, and manage risks.• Prioritized work for the team, coordinated third-party contractors or other agency partners. • Constant monitored as a risk management approach, escalating issues to senior project management.• Managed and scheduled concurrent projects from start to finish, on time and on budget• Managed multiple project teams and effectively interact with multiple departments• Developed and maintained strong relationships with new and repeat customers• Optimize project methods and track efficiencies. Show less

Project Summary:• Migrated users from different platform (Disso, CC Mail, MS Exchange 5) to a single platform (MS Exchange 5.5)• Supplied an environment that improves performance, availability and reliability of electronic mail service throughout the organization.• Managed the overall costs for electronic mail service for CIBC.• Deploy as a utility service and position the electronic mail infrastructure to meet the current and future business requirements within CIBC.Key… Show more Project Summary:• Migrated users from different platform (Disso, CC Mail, MS Exchange 5) to a single platform (MS Exchange 5.5)• Supplied an environment that improves performance, availability and reliability of electronic mail service throughout the organization.• Managed the overall costs for electronic mail service for CIBC.• Deploy as a utility service and position the electronic mail infrastructure to meet the current and future business requirements within CIBC.Key Responsibility:Analyzed and provided desktop support to CIBC 40’000+ employees.Provided assistance to support team and end-users.Evaluated total process of end-user support network at various locations by personal or telephone walk through.Compiled feedback from end-users regarding support. Show less

Position Descriptions:• Led the Network services team and external service providers that will enable the delivery of a solid operational server and LAN/WAN infrastructure.• Proactively administered, planed, implemented, supported, and managed the server and LAN/WAN hardware and software.• Identified and take corrective action on all server and LAN/WAN related problems.• Monitored performance and analyze trends of network activity.• Recommended infrastructure upgrade that… Show more Position Descriptions:• Led the Network services team and external service providers that will enable the delivery of a solid operational server and LAN/WAN infrastructure.• Proactively administered, planed, implemented, supported, and managed the server and LAN/WAN hardware and software.• Identified and take corrective action on all server and LAN/WAN related problems.• Monitored performance and analyze trends of network activity.• Recommended infrastructure upgrade that supports the changing business needs of the organization. • Planned, implemented, maintained, and audited security systems.• Developed and documented policies and procedures on system security, remote access, network use, problem resolution, infrastructure, maintenance, and other related matters.• Managed vendors, consultants, and subcontractors to maximize the value of these relationships.• Shared the diagnostic skills and expertise to resolve service outages effectively with team members.• Provided after-hours on-call support for project management, service outages, and vendor management.• Mentored and provided cross-functional support to the Information Technology Services Branch.• Fed input to the budgeting and planning process for Computing Infrastructure Services. Show less

Worked eight and a half year in different capacities such as :Programmer, System Analyst, Network Administrator and EDP Manager. During this period of time catered following job responsibilities:• Increased user productivity and familiarity with software products by tutoring staff, posting tips, using e-mail and answering user questions regarding the efficient use of various software packages.• Performed and optimized daily network status tests that ensured all network devices… Show more Worked eight and a half year in different capacities such as :Programmer, System Analyst, Network Administrator and EDP Manager. During this period of time catered following job responsibilities:• Increased user productivity and familiarity with software products by tutoring staff, posting tips, using e-mail and answering user questions regarding the efficient use of various software packages.• Performed and optimized daily network status tests that ensured all network devices were functioning properly and efficiently• Administered network monitoring duties in a Windows NT/2000 and Linux ReddHat environment. Duties included: Creating users and groups on Windows NT, Creating email account on Exchange server, maintaining network security, performing data backups in the server and backup user's data from the workstation to server using backup script, maintaining network connectivity across local area network and upgrading and loading W2k Servers. Also performed helpdesk support duties, which included: repairing and configuring IBM, Compaq, Hewlett-Packard Computers and Laptops, completing customer service calls and installing & configuring new computers systems. Show less

Developed and Designed programs in different languages and standard packages for DSC's clients by using GW-basic,DBase Plus and FoxPro.

Developed and Designed Production, Payroll, Inventory, Quality Control and Export System by using Dbase and FoxPro languages.

Maintained, Developed and Designed textile related softwares by using FABS and GW-Basic languages.