Muhammad Nadeem Abbasi Email & Phone Number

Abu Dhabi, United Arab Emirates

Etisalat UCaaS (Unified communication as a Service) Project, Dubai U.A.ESkillsSession Border Controllers & SIP Proxy Servers: Proficient in managing SIP-based communication protocols and securing network boundaries.Voice & Media Gateways: Experienced with configuring and managing gateways for voice and media processing.Unified Communications Systems & VMware: Skilled in deploying, managing, and troubleshooting UCS and VMware for virtualized communication environments.Application & CIM Servers: In-depth knowledge of Application and CIM(Messaging and Voicemail) server management, supporting seamless service delivery.Session Initiation Protocol (SIP): Expertise in implementing and troubleshooting SIP for voice, video, and messaging.System Monitoring Tools: Proficient in OpManager and MCP GUI for comprehensive network and system monitoring.Professional ExperienceUCaaS Operations Management: Managed daily operations and Managed Services, ensuring reliable service and optimal performance.Implementation & Support: Implemented and supported UCaaS solution over the years, providing Tier 2/Tier 3 technical support to resolve complex issues.Voice & Video Troubleshooting: Diagnosed and resolved voice and video issues promptly, ensuring minimal downtime and high-quality service.Customer Collaboration: Worked closely with customers to resolve end-to-end SIP connection issues, tailoring solutions to meet specific needs.API & Configuration Issue Resolution: Analyzed error logs to address API-related issues, while managing tasks such as terminal binding, subscriber additions/deletions, and DID configuration.Vendor Collaboration: Supported vendors in installing, commissioning, and configuring network equipment for reliable operations.Testing & Quality Assurance: Assisted vendors with sanity testing (BSAT) and conducted user acceptance testing (UAT/ATP) with customers to ensure compliance with service standards.

Dubai, Uae

- Installation, service and maintenance of CPE (customer's premises equipment) for the provision of IPTV, Broadband and telephone lines - Troubleshooting of network connectivity issues - Performing assembly, testing and commissioning of CPE (Customer Premises Equipment) - Analyzing issues from Master Distribution framework rooms (MDF) or Intermediate Distribution Framework Rooms (IDF) to consumer end - Using tone tracer for copper structured cabling and OTDR device for optical network layout - Providing technical support to field technicians and customer support - Arranging and coordinating service assurance with customers - Managed a high-volume workload within a deadline-driven environment - Setting up IT and Local Area Networks at customer premises to interconnect with Etisalat's systems

Dubai

Deploying and configuration of devices like ONT, Access Points, STB, PVR, etc - Integration of Optical Network Termination ONT for flat Configurations and troubleshooting for Zhone, Huawei Alcatel and Avaya - Yealink and Cisco IP-Phones configurations and troubleshooting - Providing support to field technicians related to CBCM and PMS - Controlling complete FOS operations scheduling - Handlining of Service Requests and dockets - Monitoring and closely working with field Technicians

Islāmābād, Pakistan

- Installation and maintaining of BSS network especially Base Station Controller (BSC) and Base Transceiver Station (BTS) - Working on Motorola Horizon II macro, Horizonmacro, Horizonmacro Outdoor, MCell-6, H2mini, MCell arena - Commissioning of BSCs, Transcoders, PCUs and BTS - Installation and maintaining of 3G (Huawei) Base station Node-B and Radio Network Controller (RNC) - Working on Huawei indoor 3900, 3812e, 3812 and outdoor 3806 Node-B - Installation and configuration of WiMAX Base Stations - Alarm Monitoring and Surveillance from OMCR - BSS Alarm Troubleshooting (BSCs, Transcoders, PCUs, BTS) - Carrying out Preventive and Corrective maintenance as per schedule and assignment - Provision of 2 Mb/s link and installation of transmission equipment i.e. Optical Network Terminal

Islāmābād, Pakistan

-Installation, Configuration & Commissioning of Huawei Microwave RTN 910 (1+0,1+1, 2+0,2+2)-PTCL Project of NERA DRS Microwave Links (200,400,800 Mbps)-Xpic (1+0, 1+1, 2+0, 2+2) evo xpand ip+-Technical Support to installation teams-Co-ordination with vendor & customers-Daily reporting to management for daily work progress and Scheduled presentations-Commissioning the DRS Links at the end of installation-Offer PAT (Pre-Acceptance Test) to customer and got successful results

Bs(Electronics Engineering), Electrical And Electronics Engineering

Dae Electronics