Delivering value-add consulting services and facilitating my role as business analyst and project manager to customers through identifying the right needs and specific deliverables and in implementing what’s required to achieve their business and technology objectives meeting their expectationsAnalyze business requirements to develop technical solutions and their framework, while advising technical consultation regarding product specification, techniques and alternatives products and fit architecture for contact and call centersActing as the SME for complex issues to apply diagnostic and root-cause analysis techniques in order identify the right diagnosis and recommend the right solution

Working in IP Telephony: Implementation of IPT solutions, Integration, Support, Administration and TroubleshootingWorking in Call Center: Support and Administration