Nadeem Howlader Email & Phone Number

👨🏽‍💻 Aspiring 𝑺𝒐𝒇𝒕𝒘𝒂𝒓𝒆 𝑫𝒆𝒗𝒆𝒍𝒐𝒑𝒆𝒓 / 𝑰𝑻 𝑨𝒏𝒂𝒍𝒚𝒔𝒕 with 2+ years of experience in software development and IT operations. I help organizations improve service delivery by developing software and IT infrastructure solutions to boost productivity by 25%+.⚒️ 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐓𝐨𝐨𝐥𝐬: Python, Golang, React, HTML5, CSS, Ruby, PostgreSQL, Network Troubleshooting, LDAP, Active Directory, Hardware Support📊 Here are a few examples of my work:- Developed a 𝑪𝑳𝑰 𝒕𝒐𝒐𝒍 using Golang to improve data parsing within a microservice, which decreased report generation and parsing time by 𝟰𝟬%- Complemented the software development team by implementing 𝙖𝙪𝙩𝙤𝙢𝙖𝙩𝙚𝙙 𝙩𝙚𝙨𝙩𝙨 for functional and integration testing, reducing the manual testing time by 𝟐𝟎%.- Assisted in solving ~𝟳𝟱 technical customer inquiries weekly, reducing mean time to resolution to 30 minutes, and dramatically increasing customer satisfaction ratings.- Worked with 𝙃𝙏𝙈𝙇, 𝘾𝙎𝙎, 𝙖𝙣𝙙 𝘿𝙧𝙪𝙥𝙖𝙡 to edit content and improve the layout for Knowledgebases within University-affiliated websites, by collaborating with faculty and staff, this led to a 𝟐𝟎% increase in knowledgebase use by both faculty and staffAdditionally, I love traveling (Next up on my list is 𝗕𝗮𝗻𝗳𝗳!). There is nothing more soothing than a long hike up a mountain or enjoying the breeze beside a beach ⛱️I am passionate about opportunities where I can leverage my technical skills to help 𝗺𝗮𝗶𝗻𝘁𝗮𝗶𝗻 existing software products/processes and improve them.I love 𝙘𝙤𝙣𝙣𝙚𝙘𝙩𝙞𝙣𝙜 with new people, give me a shoutout here on LinkedIn!

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  It Support Technician

  Ats Corporation

  Aug 2023 - Present - Cambridge, Ontario, Canada

  Provided comprehensive technical support across ATS Automation, resolving complex hardware, software, and network issues for internal and external clients. Prioritized inquiries based on impact, achieved high first-call resolution rates and ensured customer satisfaction through prompt and effective solutions. Utilized JIRA as a ticketing system for communication and managed large-scale IT infrastructure, leveraging expertise in Active Directory, Microsoft Endpoint Management, VMware, and group policy management. staying updated on emerging technologies within the IT infrastructure industry.Key Achievements:- Led the client-facing aspect of migrating 70+ users to new virtual machines on a new cluster, using VMware, fostering smooth user adoption, and minimizing disruption.- Implemented a standardized SCCM configuration management process for Operating System Images like Windows 11 and streamlined software deployment through packages and patch management.- Demonstrated a strong track record of resolving complex technical issues efficiently, leading to increased customer satisfaction and streamlined operations.- Collaborated with the infrastructure team to identify and rectify a critical group policy issue that was causing network connectivity problems for the DSI scanners, preventing potential downtime and ensuring uninterrupted operations.- Actively participated in knowledge-sharing initiatives, contributing to the development and maintenance of internal documentation, using Confluence, and fostering a culture of continuous learning within the IT department.