Nadeem Shaikh Email & Phone Number

Pune, Maharashtra, India

- Manage Salesforce users, profiles, roles, permission sets, and other administrative responsibilities- Salesforce configuration changes, including (but not limited to): Objects, fields, page layouts, record types, custom settings, dashboards, and reports.- Create and maintain processes to complete repetitive tasks through automation tools ( Workflow Rules, Process Builder, and Flow ).- Set up the service console by creating a customized app to help support agents efficiently… Show more - Manage Salesforce users, profiles, roles, permission sets, and other administrative responsibilities- Salesforce configuration changes, including (but not limited to): Objects, fields, page layouts, record types, custom settings, dashboards, and reports.- Create and maintain processes to complete repetitive tasks through automation tools ( Workflow Rules, Process Builder, and Flow ).- Set up the service console by creating a customized app to help support agents efficiently manage cases.- Using App Exchange to extend the power of Salesforce with apps and services from App Exchange.- Import and export data in Salesforce.- Gathering Requirements- Recording and Evaluating the Requirements Show less

Pune, Maharashtra, India

• Involved in Release Planning and preparing a roadmap for the release.• Involved in Sprint Planning for selecting the user stories from the product backlog and finalize sprint backlog items for the sprint.• Test planning, writing, and reviewing the test cases during the sprint cycle.• Performing the Functional and Regression test execution during the sprint cycle.• Participating in the sprint review meeting and sprint retrospectives for effective sprint activities.•… Show more • Involved in Release Planning and preparing a roadmap for the release.• Involved in Sprint Planning for selecting the user stories from the product backlog and finalize sprint backlog items for the sprint.• Test planning, writing, and reviewing the test cases during the sprint cycle.• Performing the Functional and Regression test execution during the sprint cycle.• Participating in the sprint review meeting and sprint retrospectives for effective sprint activities.• Heading the Change and Release Management, Problem Management, and Incident Management for the SQA (Software Quality Assurance) department.• Implementing enhancements in the process and the RFC tool used for Change and Incident Management.• Driving the war rooms and engaging the required resources to troubleshoot the incident till the closure of the incident.• Maintaining the known error database to reduce the number of incidents and mitigate the troubleshooting time for the incidents.• Conducting the training sessions and educating the SQA teams on Change and Incident management process.• Coordinating with the appropriate stakeholders (ECAB) for the special/emergency requests. Show less

Pune, Maharashtra, India

• Preparing and executing the end-to-end test cases.• Preparing system test Cases and analyzing test data as per the business requirements for various releases.• Test case execution, Defect Management in Quality Center.• Supporting production issues by thoroughly understanding and investigating the issues and coordinating with concerned teams to resolve them.• Maintaining Query Logs, Defect Logs, Review Logs, and test cases execution status.

Pune, Maharashtra, India

• Processing high-value motor insurance claims, settling the dispute in liability for the accident, recovering the outlay from the third party insurance company.• Providing Process updates and on-floor support to new transition agents.• Assisting team leader in the generation and analyzing day-to-day reports.• Providing feedback to new partners by mentoring and assisting them with the process.• Collating the productivity data of the agents for the contests on the floor.

Bengaluru, Karnataka, India

• Providing customer service support and up-selling to the customers of US AT&T Telecom Company and catering to their billing issues and service concerns.• Quality control and auditing the customer records for the executed transactions and the adjustments provided to the customer.• Monitoring the calls to ensure that the Associate is adhering to the DMOQ (Direct Measures of Quality) for example AHT, up-selling, problem resolution, sales, and product information and accent.• Updating… Show more • Providing customer service support and up-selling to the customers of US AT&T Telecom Company and catering to their billing issues and service concerns.• Quality control and auditing the customer records for the executed transactions and the adjustments provided to the customer.• Monitoring the calls to ensure that the Associate is adhering to the DMOQ (Direct Measures of Quality) for example AHT, up-selling, problem resolution, sales, and product information and accent.• Updating the associates on new updates and products to the associates.• Providing classroom training and on-floor support to the new transition partners.• Taking pre and post-shift huddles for different teams in operations.• Assisting team leader in the generation and analyzing day-to-day reports.• Providing feedback to new partners by being their mentor and assisting them with the process.• Participating in brainstorming sessions for achieving the targets in sales, adjustments, and conformance, and low problem non-resolution. Show less

Pune, Maharashtra, India

• Requirement study and Analysis.• Preparation of Test Cases as per the business requirements.• Test case execution. • Defect reporting in excel sheet. • Maintain Query and Issue register.• Follow up on the Query and Issue log with the appropriate coordinator.

Pune, Maharashtra, India

• Designing DTDs for different Projects as per the client’s requirements.• Testing applications like DX Editor, DS Book Reader, and DTD Creator.• Understanding the new requirements and the functionality of the tool that is under testing.• Preparing and executing the test cases and defect reporting in excel sheet.• Regression testing of the existing functionalities whenever there is any fix provided or any new feature added to the tools.• Testing the E-books on… Show more • Designing DTDs for different Projects as per the client’s requirements.• Testing applications like DX Editor, DS Book Reader, and DTD Creator.• Understanding the new requirements and the functionality of the tool that is under testing.• Preparing and executing the test cases and defect reporting in excel sheet.• Regression testing of the existing functionalities whenever there is any fix provided or any new feature added to the tools.• Testing the E-books on Mackintosh.• Testing of the tool DX Editor by loading more E-books.• Maintaining Issue register, Query register, and Process updates. Show less

Master'S Degree, Computer Science

Bachelor'S Degree, Computer Science