It Support And End-User Support Engineer
While working at LUXURY MOBILITY, a Brazilian real Estate company, I was providing the following responsibilities to over 40 users.•Installing and configuring network devices, such as routers, switches, windows servers,CCTV, printer and fingerprint machine. •Installation and configuring Microsoft 365, Entra ID migration (Azure AD) and Tow factor authentication.•Provided Technical support to End-User for Ms Team, outlook, and other software.•Installing and configuring hardware and software components to ensure usability. •Hardware and Software support and Repair for Desktops, Laptops, such as POS, RAM, HHD, SSD,link card, motherboard other Technical issues.•Laptop and Desktop Assembling and Disassembling.•Provide remote technical support and assistance to end-users via phone, Quick Assist tool, Any disk.•Installation and configuration for different network clients VPN optimization using technologies.•Provide different IT Training sessions to company employees.•Documenting the network configuration, topology, policies, procedures, and changes.•Design and implement new solutions and improve resilience of the current network. •Troubleshooting and resolving any network issues that may arise, such as connectivity problems, hardware failures. •Responsible for maintenance, configuration and reliable operation of computer systems, network .•Researching and staying updated on the latest network trends, standards, and innovations.