Sr. Manager, Value-Added Services, Emea
Current- Manage & lead the VAS team of 25 engineers covering EMEA region with annual services revenue of 6M+ USD
- Manage VAS offerings including signature development, system operations, business intelligence, audit services etc
- Engage in the scoping, costing and pricing process and be directly responsible for the profitability of the VAS business in EMEA
- Improve the quality of delivered services consistently with regular Business Review meetings to achieve high customer satisfaction
- Maintain customer success KPIs above desired levels to achieve high renewal rate for recurring services
- Develop new VAS products to meet customer demands