Nadeem Mukri
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Nadeem Mukri Email & Phone Number

Workforce Management Analyst at belairdirect
Location: Scarborough, Ontario, Canada 3 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
belairdirect
Role
Workforce Management Analyst
Location
Scarborough, Ontario, Canada
Company size
937 employees

Who is Nadeem Mukri? Overview

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Quick answer

Nadeem Mukri is listed as Workforce Management Analyst at belairdirect, a company with 937 employees, based in Scarborough, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Nadeem Mukri.

Nadeem Mukri previously worked as Intraday Analyst at Freedom Mobile and Intraday Analyst at American Express. Nadeem Mukri holds Business Analysis from Seneca College Of Applied Arts And Technology.

Company email context

Email format at belairdirect

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belairdirect

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Profile bio

About Nadeem Mukri

Nadeem Mukri is a Workforce Management Analyst at belairdirect. They is proficient in English and Hindi. Colleagues describe them as "I knew immediately after meeting Nadeem that he was going to be a great teammate. From the start he was super welcoming and always positive. You won’t find a more loyal person. Nadeem was always a pleasure to work with and if you get the chance to work along side Nadeem you should consider yourself lucky. " and "Nadeem is a detailed, focused and attentive analyst. He leverages his strong communication skills to achieve results and drive business metrics. Nadeem would be an asset to any Call Centre Management team."

Current workplace

Nadeem Mukri's current company

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belairdirect
Belairdirect
Workforce Management Analyst
anjou, quebec, canada
Website
belairdirect.com
Employees
937
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3 roles

Nadeem Mukri work experience

A career timeline built from the work history available for this profile.

Workforce Management Analyst

Current
Belairdirect
Oct 2020 - Present

Intraday Analyst

Freedom Mobile
  • Manage all in-bound call distribution across all operations sites
  • Monitor intra-day call volume to ensure call volume is compliance to forecast agreements
  • Maintain KPI goals on a daily, monthly basis with respect to SL, ACR, OCC, AHT
  • Conduct daily morning, afternoon touch points with all sites to confirm staffing, adherence to the schedule
  • Monitor Real Time adherence, call statistics & communicate with Supervisors to ensure on/off phone activity is managed efficiently throughout the day.
  • Monitoring of sick line, tardiness, etc. & entering Real Time exceptions into scheduling tools (absences, tardiness, meetings, projects, coaching, overtime, etc...)
Jun 2015 - Oct 2020

Intraday Analyst

American Express

Markham, Ontario

  • Ensured forecasted call volumes were achieved
  • Determined daily and interval staffing requirements, analyzed workload trends and optimized schedules
  • Monitored and analyzed various real-time production performance measurements. Provided immediate feedback to department supervision and management concerning workload and staffing variances and executed appropriate.
  • Continuous Real time adherence (RTA) and Avaya/CMS monitoring to ensure staffing levels were maintained within acceptable standards
  • Ensured all Workforce Management supported databases were promptly and accurately updated and provided analytical support for special projects
  • Administered data collecting and reporting process to effectively summarize performance throughout the day, while documenting details for any incident affecting service supply or driving forecast variances
Feb 2006 - Feb 2015
Team & coworkers

Colleagues at belairdirect

Other employees you can reach at belairdirect.com. View company contacts for 937 employees →

DG Dominique Gareau Dominique Gareau Colleague at BelairdirectLavaltrie, Quebec, Canada, Canada View → EG Eugene Gagne Eugene Gagne Colleague at BelairdirectOttawa, Ontario, Canada, Canada View → AN Anuska Nirmalanathan Anuska Nirmalanathan Colleague at BelairdirectToronto, Ontario, Canada, Canada View → FB Francois Bergeron Francois Bergeron Colleague at BelairdirectSherbrooke, Quebec, Canada, Canada View → ML Manuela Lima Manuela Lima Colleague at BelairdirectMontreal, Quebec, Canada, Canada View → PM Pierre-Luc Maltais-Gagnon Pierre-Luc Maltais-Gagnon Colleague at BelairdirectLévis, Quebec, Canada, Canada View → TH Thierry Ha Yeung Thierry Ha Yeung Colleague at BelairdirectGreater Montreal Metropolitan Area, Canada View → AB Andree Bedard Andree Bedard Colleague at BelairdirectGreater Montreal Metropolitan Area, Canada View → SH Shahadat Hossain Shahadat Hossain Colleague at BelairdirectSt John’s, Newfoundland And Labrador, Canada, Canada View → RK Rainatou Kabore Rainatou Kabore Colleague at BelairdirectGatineau, Quebec, Canada, Canada View →
1 education record

Nadeem Mukri education

FAQ

Frequently asked questions about Nadeem Mukri

Quick answers generated from the profile data available on this page.

What company does Nadeem Mukri work for?

Nadeem Mukri works for belairdirect.

What is Nadeem Mukri's role at belairdirect?

Nadeem Mukri is listed as Workforce Management Analyst at belairdirect.

Where is Nadeem Mukri based?

Nadeem Mukri is based in Scarborough, Ontario, Canada while working with belairdirect.

What companies has Nadeem Mukri worked for?

Nadeem Mukri has worked for Belairdirect, Freedom Mobile, and American Express.

Who are Nadeem Mukri's colleagues at belairdirect?

Nadeem Mukri's colleagues at belairdirect include Dominique Gareau, Eugene Gagne, Anuska Nirmalanathan, Francois Bergeron, and Manuela Lima.

How can I contact Nadeem Mukri?

You can use AeroLeads to view verified contact signals for Nadeem Mukri at belairdirect, including work email, phone, and LinkedIn data when available.

What schools did Nadeem Mukri attend?

Nadeem Mukri holds Business Analysis from Seneca College Of Applied Arts And Technology.

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