Nadeen Abu-Salim Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Provided differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues.• Accurately operated cash register - handling cash, checks and credit card transactions with precision while following company policies and procedure.• Ensured that each customer received outstanding service by providing a friendly environment.• Maintained sales floor by restocking shelves, checking in vendors, updating pricing information and as directed by store manager.• Supported opening and closing store activities, when needed.• Provided customer support to all departments, ensuring departments were fully stocked.

Charlotte, North Carolina, United States

• Provided exceptional customer service and handled calls and queries from internal and external customers.• Effectively managed and analyzed customer accounts.• Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.• Maintained accuracy while providing efficient and quick completion of tasks.• Helped customers with making their payments and/or making payment arrangements without getting further behind• Diagnosed customer issues by asking probing questions and demonstrating effective listening skills.• Processed extensions, negotiated due dates for customers, and updated customer profiles.• Assisted with customer queries and provided additional detailed information on new services.

Amman Governorate, Jordan

We offer eCommerce websites to any entrepreneur who is interested in starting his/her business online. The localization and customization is one of the core competencies at ShopGo. You can have an Arabic store, with localized payment gateways that include (PayFort and CashU among others). In addition, localized Shipping solutions (Aramex and other international Courier).ShopGo makes creating an eCommerce site so easy for merchants to make profit out of; and so convenient for customers to buy from.Responsibilities and Tasks:Implementing all aspects of the client’s on boarding process through calls.1. Providing technical support for clients through a ticketing system.2. Providing solutions for issues on Magento eCommerce platform.3. Working on the Magento admin panel.4. Serving as the new client’s first interaction post sales activity.5. Preparing guides and articles on multiple subjects related to using the Magento admin panel.6. SEO optimization.7. Setting up marketing (Google Analytics, Google Tag Manager).8. Setting up integrations with payment gateways and shipping couriers for online stores.