Aexa BPO (Private) Ltd is a premier provider of Business Process Outsourcing (BPO) services, specializing in debt collection and recoveries, with extensive expertise across Telecom (Telco), Banking & Finance, and Fast-Moving Consumer Goods (FMCG) sectors. Our comprehensive range of BPO services is designed to optimize business operations, reduce costs, and drive efficiency for organizations of all sizes.

To manage and control debt risk effectively by having proper controls and processes in place and to make sure bad debt is minimized by effectively managing the collections team while monitoring credit control function in order to minimize credit losses. Overall responsible for cash collection operation of the entire group (Rockland Distilleries, Liquid Island pvt ltd & Wine World pvt ltd.

To effectively manage the debt recovery process of the Retail Recoveries unit by making sure overdue amounts of Personal Loans, Housing Loans, Leasing and Credit Cards are collected within the stipulated time period and recovery portfolio is closely monitored and making sure Credit Losses and NPLs are controlled as per the agreed parameters to maintain a healthy and quality Retail Advance Portfolio.

Was instrumental in setting up the recoveries department and to effectively manage the debt collection, legal and recovery procedure relating to the entire consumer asset portfolio (Vehicle, Housing and Personal and Loans) and to minimize credit losses, maximize recoveries and to contain the delinquencies, impairment losses and NPLs within agreed parameters.

Collections Analytics• To develop and suggest strategies to contain delinquencies and specific provisioning on consumer assets within budgeted and targeted limits• Tracking efficiency and effectiveness of the Collection teams• To provide systematic, efficient and accurate periodic MI on Collections & Recoveries performance to the Senior/Corporate Management• To monitor and understand the Credit Cards and Consumer Loans portfolio, highlight discrepancies/movements away from trends in behaviour and recommend key solutions in concurrence with the concerned managers. • Quarterly writing off of consumer assetsAdministration• To manage all administrative work of the Department including Collections Agency Pay-Outs, Staff Incentive payments, payment reminder Letters, all System related issues• Manage all department welfare activities• Manage people and resources on Inbound Hotline & Walk-in customer desk and making sure effectiveness , service quality and service standards are maintained• Introduce and maintain cost control mechanisms• Providing administrative & strategic guidance and feedback to the three managers handling Credit Cards, Consumer Loans and Litigation.• Centrally maintain all approvals, process documents and policy documents and to carry out periodic reviews on them and record the approved changes thereto.• Coordination of Consumer Collections for Compliance, BPR and Internal/external Audit functions laid out by the Bank and CBSL (Central Bank of Sri Lanka)• Internal System Administration, System Upgrades & UATsTraining• Recruitment & contract renewal process of FTCs• Identify training requirement of telecalling agents, debt collectors, hotline agents and supervisors • Liaise with HR and develop a quarterly training calendar for the Collections Staff and ensure that the trainings are carried out • Coordination of all internal & external training programs

- Manage the delinquent credit card portfolio by achieving set targets on provisioning and delinquency ratios- Managing the cards telecalling unit- Recruitment, Training and Development of staff- Analysis of monthly collection figures and trends and preparation of monthly forecasts. - Reviewing the monthly CAP plan of all telecalling cases and reporting adverse trends to the management.

Team Leader Suntel wOw Hotline - - Managing people and resources of 24Hour operational Suntel Internet Call Center.- Guiding the team to achieve company and departmental set targets / KPI and QAS targets.- Recruiting & training staff.- Setting up targets/development plans and carrying out appraisals.- Analyze and Report the progress of Hotline, Back office, Quality Target achievements and staff development to General Manager Customer service. - To provide an efficient service to both internal and external customers.Team Leader Telecollections - - Managing Suntel telecollection operation at Colombo and Kandy.- Responsible to increase bill payment/collection and reduce customers churning to other networks. - Guiding the team to achieve company and departmental set targets / KPI and QAS targets.- Part of the customer retention process.- Responsible to analyze and report on collection and progress to GM Customer Service and at operations and churn management meetings.- Responsible to carry out appraisals and guide staff on career development.- Recruiting & training staffInternet Support Executive – - Was responsible to achieve set targets on Internet Hotline, Back office and QAS.- Was responsible in providing quality and efficient service and technical support and to customers.Customer Service Executive – - Was responsible to achieve set targets on Suntel customer care hotline and back office and provide a quality service to customers