Nadeera Kumarasinghe Email & Phone Number

Victoria, Bc, Ca

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

With a strong emphasis on effective communication and dynamic interpersonal skills, I successfully supervised a dedicated team, fostering collaboration and a customer-centric approach. Working closely with team members, we implemented strategies to enhance sales performance, including closing sales, cross-selling, and upselling products and services. Recognizing the importance of ongoing development, I provided comprehensive training sessions to equip team members with the tools and knowledge needed to achieve operational and sales targets. Team members consistently met and exceeded weekly and monthly sales goals through effective coaching and guidance. By analyzing sales data, we established quotas and identified potential growth areas, enabling us to focus our efforts strategically. As a hands-on leader, I oversaw employee performance, addressing issues and implementing improvements to enhance efficiency and meet productivity targets. We met and surpassed sales goals through inspiring leadership, a focus on promoting target products, and achieving business objectives. Regular checks on store merchandise were conducted to ensure proper display and replenishment, creating an appealing shopping environment. Furthermore, I aligned employee schedules with forecasted demands, providing adequate coverage and optimized productivity. By seizing opportunities for sales development and performance optimization while effectively managing expenses, we maintained a diverse customer base and consistently drove revenue growth.

Langford, British Columbia, Canada

Demonstrated expertise in arranging racks and shelves attractively, driving sales for specific merchandise and engaging customers. Utilized in-depth knowledge of electronics products to deliver personalized service, increasing sales and customer satisfaction. Implemented appealing merchandise displays to maximize product visibility and sales potential. Collaborated with loss prevention to ensure a secure shopping environment.Assisted customers in locating products, utilizing inventory systems to check availability across store locations. Prepared merchandise for the sales floor, ensuring accurate pricing and information through proper labeling. Effectively resolved issues in fast-paced and high-pressure situations, upholding exceptional customer service standards. Attentively listened to customer needs and preferences, recommending suitable products tailored to individual requirements.Provided responsive assistance and accurate information to inquiries, guiding customers in locating merchandise and promoting essential items. Efficiently managed cash register operations, ensuring smooth transactions and adherence to financial procedures. Consistently delivered exceptional service, creating enjoyable shopping experiences. Maintained up-to-date knowledge of store sales, payment policies, and security standards. Excited about joining the OSL retail services team in Canada and the US, leveraging sales and management skills to showcase modern technology and services.

Kandy, Central Province, Sri Lanka

Sri Lanka

I successfully supervised day-to-day operations, ensuring that performance, quality, and service expectations were consistently met. I implemented measures that enhanced cash intake and deposit accuracy to improve financial management, effectively reducing discrepancies. Regular inventory counts were conducted under my supervision to verify stock levels, address any differences, and accurately forecast future needs. As a mentor, I was crucial in promoting my team member's professional development and accountability, fostering a positive and growth-oriented workplace environment. By delivering exceptional customer service and promptly addressing customer concerns, I generated repeat business and cultivated customer loyalty.Additionally, I developed and executed a comprehensive sales strategy that drove profits for the company. I regularly reviewed sales and gross profit reports to assess the company's efficiency. Making hiring recommendations to optimize productivity and profitability was also part of my responsibilities, alongside monitoring security measures to ensure the safety of employees, customers, and property. I effectively managed location opening and closing processes, overseeing smooth shift changes to maximize operational success. By defining clear targets and objectives, I ensured that the entire team was aligned and motivated to achieve our goals.

Training, Forklift Operator, Certificate

Education record