Nadège Morin Email and Phone Number
Are you a Client Services professional in finance? You're handling more tasks than ever: managing multiple client priorities under strict deadlines, juggling internal projects, and covering for colleagues, all while your team gets smaller.You've lost interest in your job and company, but you still put all your energy into delivering great services because you're professional and dedicated.At home, you're too exhausted to be the parent you want to be. Sleep is broken. Energy is non-existent.Your family sees how impatient and grumpy you've become.You desperately want to escape this job. But financial responsibilities feel like handcuffs. Your mortgage, living standards, family's needs depend on this income. Walking away feels impossible.➡️ Do you feel angry and disappointed in your inability to find a way out? ➡️ Do you feel resentful and frustrated, blaming others for your situation? ➡️ Do you feel sad as you've given up and are staying in a job that no longer suits you?You want to make a change but you're unsure exactly what or how, or where to start. You're so used to meeting the demands of your role that you find it hard to formulate the personal needs and sources of satisfaction you want your job to provide. It may even feel uneasy or irrelevant to think about it.But it's not. It's an absolute must.Imagine what that would feel like to have the space and time to think and get a clear picture of the job that would give you financial and work satisfaction as well as peace of mind to fully enjoy your family time.I can help.I spent the last 12 years of my career, supporting major banking clients and investment funds.Like you, I've been on the front line at work and at home. I understand your struggle, your hesitations, your doubts.Since 2022, I've specialised in helping professionals, like you, leave draining jobs so that they can earn, rest and have family fun.🤝 We Can Work Together To Help You: ✔ Get clarity on your professional comfort zone ✔ Identify what's getting in the way ✔ Move from 'ideas' into 'action'💷 Pricing (Interest-free 3-part payment plans available)🎯1:1 coaching package – EUR 1,620 🎯Free your Ikigai* package - EUR 1,850*That sweet spot where you enjoy what you're doing, you're skilled at it, and you can earn a living from it🤙 How To Connect With MeTo book a complimentary conversation with me, go to: https://tidycal.com/nadege/talk🧊 Ice Breakers You Can Talk To Me About🏃♀️ Half-marathon runs 🇯🇵 Japanese culture 🐕 Why I prefer dogs to cats
Mind Your Direction By Nadège Morin
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Manager Of A Continuing Professional Training EstablishmentMind Your Direction By Nadège Morin Feb 2024 - PresentLuxembourg & Remote -
Owner, Private Coaching PracticeMind Your Direction May 2022 - PresentLuxembourg & RemoteHelping Client Service professionals in finance leave draining jobs so that they can earn, rest and have family fun.Supporting you in English, French and Spanish.Professional Certified Coach (Accredited Coach Training Program - International Coach Federation)Licensed Ikigai CoachVirtual coaching sessions available -
Team Key Contact For Query Management System (Qms) Implemenation ProjectBnp Paribas Securities Services Jan 2021 - Dec 2021LuxembourgConfirmed team scope in Planning phaseManaged accesses to QMS for all team membersChecked and validated users & rightsDefinined Quick Fills, Categories & Sub-categoriesParticipated actively in internal & external communication plans (dates & content)Prepared go-live scenarios & tests business casesEnsured that all team members were trained and ready for go-live (pre-launch dedicated meetings, key features Presentation) -
Custody Client Account Manager For Investment FundsBnp Paribas Securities Services Jan 2020 - Dec 2021LuxembourgAnalysed recurrent queries and incidents within given operating model, focusing on improving current Straight-Through-Processing (STP)Introduced enhancementsDrove internal/external cross-functional solutions and implementationsLiaised with Business Implementation team for client on-boarding activityProvided Key Performance Indicators (KPI) of client Custody activitiesWas primary point of contact for implementation of new operational flows and reviewing contractual and Technical Custody activity documentsSet up and amended Custody reporting (SWIFT and in-house application) -
Market & Member Readiness (Mmr) Project OfficerClearstream Feb 2015 - Dec 2017LuxembourgIdentified and analysed customer impact on regular IT system changes and enhancements (i.e. SWIFT releases)Reviewed and provided content for relevant operational and customer web documentation (SWIFT User Guide; market announcements;…) Managed a detailed MMR project roll-out plan Ensured knowledge transfer to the client-facing staff via effective early communication and briefing=> Led client communication for ten IT releases within three years -
Deputy Manager (Client Services)Clearstream Mar 2014 - Feb 2015LuxembourgTook part in client visits, conference calls and customers training; participated in building presentation materialEnsured Service Level Agreement and collective objectives were achieved; checked project tasks were completed within the team and in time; followed up escalated issuesTrained the eight team members on any major issues they might have faced in their daily work;conducted quality surveys -
Mysap® Customer Relationship Management (Crm) Key SpecialistClearstream Apr 2008 - Feb 2015LuxembourgRaised and tested change requests, transported concretion and performed regression tests priorto CRM releasesWrote procedures on new functionality usage for peersTrained and shared knowledge with teams and new comers on best practices of the tool=> For the CRM7 project, set up scenarios for testing, initiated functionalities creation; added 39 new functionalities in the CRM guide, basis of requirements for the software upgradeDrove a major and complex change of the routing table within the CRM application that impacted Client Services & Corporate Actions areas on a global scale -
Point Of Contact For French And Iberian-Speaking CustomersClearstream Mar 2007 - Mar 2014LuxembourgGuided, educated and assisted back-offices of European and international financial institutions onClearstream Banking products and services by resolving queries they had in settlement, cashmanagement, credit facilities and custody administration -
Executive P.A. To The Managing Director & Event Operations PlannerWrigley 2004 - 2006Biesheim, FranceLiaised with representatives which included consumers and public interest groupsManaged promotional actions by designing/selecting appropriate company advertisements to place within local sport and cultural programsArranged 52 on-site visits a year, for Wrigley associates and clients=> Successfully organised the unexpected CEO’s (William Wrigley Jr.) visit, accompanied by four Senior Vice-PresidentsEfficiently planned two top management visits with a 3-week interval, which included the organization of a town hall meeting with more than 600 associatesCoordinated two one-week Planners’ Academy sessions for 30 global Wrigley associates -
News Co-Ordinator & Executive P.A. For Communications DepartmentSanofi 2003 - 2004Région De Strasbourg, FranceEdited and altered pharmaceutical-related English and French articles selected from global newswires to publish them on the internal Aventis News NetworkAssisted three departments: Executive Communications (mainly), Internal Communications & Newsroom and Crisis & PreparednessProvided administrative support for internal and external communications of the Management BoardLed the organization of a company image enhancement project: The Roland Garros’ event=> Nominated by upper management to proof-read the English version of the 2003 financial annual report of Aventis during the final correction week -
Deputy Team Leader & Client Technical Support RepresentativeBloomberg Lp 2000 - 2003London, Royaume-UniSupervised a staff of eight IT specialistsFollowed up issues handling service qualityTrained new customer service representativesSupported major accounts and individual customers in EMEA, ASIA-PAC and AMERICA regions regarding the Bloomberg Professional productTrouble-shooted and resolved connectivity and functionality issues=> Helped clients with their initial set-up of the Bloomberg Professional product alongside Sales representatives. This involved generating new customer-oriented procedures. -
Call Quality Specialist & Client Service RepresentativeEquant Integration Services 1999 - 2000Slough, Royaume-UniImproved customer service through the development of new procedures and checking their implementationsTrained, oriented and supervised new staff members on office policies and proceduresProvided global support services to multinational corporations in English, French and SpanishTook responsibility for service call management, fault diagnosis, follow-up and rectification to ensure a speedy restoration of normal service=> Promoted to supervisory role within 6 months
Nadège Morin Education Details
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Institut International De Recherche & Développement HumainFormation Certifiante De Coaching (Certifiée Actp - Icf) -
Luxembourg Lifelong Learning CenterHedge Funds -
Luxembourg Lifelong Learning CenterSpreadsheets 2: Ms-Excel For Windows Certificate -
Luxembourg Lifelong Learning CenterTransition To Management Certificate -
Ifbl / IcmaCapital Markets & Financial Instruments Certificate -
English And Spanish, And International Trade
Frequently Asked Questions about Nadège Morin
What company does Nadège Morin work for?
Nadège Morin works for Mind Your Direction By Nadège Morin
What is Nadège Morin's role at the current company?
Nadège Morin's current role is Helping stuck Client Services reps in finance leave draining jobs without losing their earning capacity | Coaching 🧭 | Ikigai 🎯.
What schools did Nadège Morin attend?
Nadège Morin attended Institut International De Recherche & Développement Humain, Luxembourg Lifelong Learning Center, Luxembourg Lifelong Learning Center, Luxembourg Lifelong Learning Center, Ifbl / Icma, Université Rennes Ii - Haute-Bretagne.
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