Nadège Morin

Nadège Morin Email and Phone Number

Helping stuck Client Services reps in finance leave draining jobs without losing their earning capacity | Coaching 🧭 | Ikigai 🎯 @ Mind Your Direction by Nadège Morin
Nadège Morin's Location
Luxembourg, Luxembourg, Luxembourg, Luxembourg
About Nadège Morin

Are you a Client Services professional in finance? You're handling more tasks than ever: managing multiple client priorities under strict deadlines, juggling internal projects, and covering for colleagues, all while your team gets smaller.You've lost interest in your job and company, but you still put all your energy into delivering great services because you're professional and dedicated.At home, you're too exhausted to be the parent you want to be. Sleep is broken. Energy is non-existent.Your family sees how impatient and grumpy you've become.You desperately want to escape this job. But financial responsibilities feel like handcuffs. Your mortgage, living standards, family's needs depend on this income. Walking away feels impossible.➡️ Do you feel angry and disappointed in your inability to find a way out? ➡️ Do you feel resentful and frustrated, blaming others for your situation? ➡️ Do you feel sad as you've given up and are staying in a job that no longer suits you?You want to make a change but you're unsure exactly what or how, or where to start. You're so used to meeting the demands of your role that you find it hard to formulate the personal needs and sources of satisfaction you want your job to provide. It may even feel uneasy or irrelevant to think about it.But it's not. It's an absolute must.Imagine what that would feel like to have the space and time to think and get a clear picture of the job that would give you financial and work satisfaction as well as peace of mind to fully enjoy your family time.I can help.I spent the last 12 years of my career, supporting major banking clients and investment funds.Like you, I've been on the front line at work and at home. I understand your struggle, your hesitations, your doubts.Since 2022, I've specialised in helping professionals, like you, leave draining jobs so that they can earn, rest and have family fun.🤝 We Can Work Together To Help You: ✔ Get clarity on your professional comfort zone ✔ Identify what's getting in the way ✔ Move from 'ideas' into 'action'💷 Pricing (Interest-free 3-part payment plans available)🎯1:1 coaching package – EUR 1,620 🎯Free your Ikigai* package - EUR 1,850*That sweet spot where you enjoy what you're doing, you're skilled at it, and you can earn a living from it🤙 How To Connect With MeTo book a complimentary conversation with me, go to: https://tidycal.com/nadege/talk🧊 Ice Breakers You Can Talk To Me About🏃‍♀️ Half-marathon runs 🇯🇵 Japanese culture 🐕 Why I prefer dogs to cats

Nadège Morin's Current Company Details
Mind Your Direction by Nadège Morin

Mind Your Direction By Nadège Morin

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Helping stuck Client Services reps in finance leave draining jobs without losing their earning capacity | Coaching 🧭 | Ikigai 🎯
Nadège Morin Work Experience Details
  • Mind Your Direction By Nadège Morin
    Manager Of A Continuing Professional Training Establishment
    Mind Your Direction By Nadège Morin Feb 2024 - Present
    Luxembourg & Remote
  • Mind Your Direction
    Owner, Private Coaching Practice
    Mind Your Direction May 2022 - Present
    Luxembourg & Remote
    Helping Client Service professionals in finance leave draining jobs so that they can earn, rest and have family fun.Supporting you in English, French and Spanish.Professional Certified Coach (Accredited Coach Training Program - International Coach Federation)Licensed Ikigai CoachVirtual coaching sessions available
  • Bnp Paribas Securities Services
    Team Key Contact For Query Management System (Qms) Implemenation Project
    Bnp Paribas Securities Services Jan 2021 - Dec 2021
    Luxembourg
    Confirmed team scope in Planning phaseManaged accesses to QMS for all team membersChecked and validated users & rightsDefinined Quick Fills, Categories & Sub-categoriesParticipated actively in internal & external communication plans (dates & content)Prepared go-live scenarios & tests business casesEnsured that all team members were trained and ready for go-live (pre-launch dedicated meetings, key features Presentation)
  • Bnp Paribas Securities Services
    Custody Client Account Manager For Investment Funds
    Bnp Paribas Securities Services Jan 2020 - Dec 2021
    Luxembourg
    Analysed recurrent queries and incidents within given operating model, focusing on improving current Straight-Through-Processing (STP)Introduced enhancementsDrove internal/external cross-functional solutions and implementationsLiaised with Business Implementation team for client on-boarding activityProvided Key Performance Indicators (KPI) of client Custody activitiesWas primary point of contact for implementation of new operational flows and reviewing contractual and Technical Custody activity documentsSet up and amended Custody reporting (SWIFT and in-house application)
  • Clearstream
    Market & Member Readiness (Mmr) Project Officer
    Clearstream Feb 2015 - Dec 2017
    Luxembourg
    Identified and analysed customer impact on regular IT system changes and enhancements (i.e. SWIFT releases)Reviewed and provided content for relevant operational and customer web documentation (SWIFT User Guide; market announcements;…) Managed a detailed MMR project roll-out plan Ensured knowledge transfer to the client-facing staff via effective early communication and briefing=> Led client communication for ten IT releases within three years
  • Clearstream
    Deputy Manager (Client Services)
    Clearstream Mar 2014 - Feb 2015
    Luxembourg
    Took part in client visits, conference calls and customers training; participated in building presentation materialEnsured Service Level Agreement and collective objectives were achieved; checked project tasks were completed within the team and in time; followed up escalated issuesTrained the eight team members on any major issues they might have faced in their daily work;conducted quality surveys
  • Clearstream
    Mysap® Customer Relationship Management (Crm) Key Specialist
    Clearstream Apr 2008 - Feb 2015
    Luxembourg
    Raised and tested change requests, transported concretion and performed regression tests priorto CRM releasesWrote procedures on new functionality usage for peersTrained and shared knowledge with teams and new comers on best practices of the tool=> For the CRM7 project, set up scenarios for testing, initiated functionalities creation; added 39 new functionalities in the CRM guide, basis of requirements for the software upgradeDrove a major and complex change of the routing table within the CRM application that impacted Client Services & Corporate Actions areas on a global scale
  • Clearstream
    Point Of Contact For French And Iberian-Speaking Customers
    Clearstream Mar 2007 - Mar 2014
    Luxembourg
    Guided, educated and assisted back-offices of European and international financial institutions onClearstream Banking products and services by resolving queries they had in settlement, cashmanagement, credit facilities and custody administration
  • Wrigley
    Executive P.A. To The Managing Director & Event Operations Planner
    Wrigley 2004 - 2006
    Biesheim, France
    Liaised with representatives which included consumers and public interest groupsManaged promotional actions by designing/selecting appropriate company advertisements to place within local sport and cultural programsArranged 52 on-site visits a year, for Wrigley associates and clients=> Successfully organised the unexpected CEO’s (William Wrigley Jr.) visit, accompanied by four Senior Vice-PresidentsEfficiently planned two top management visits with a 3-week interval, which included the organization of a town hall meeting with more than 600 associatesCoordinated two one-week Planners’ Academy sessions for 30 global Wrigley associates
  • Sanofi
    News Co-Ordinator & Executive P.A. For Communications Department
    Sanofi 2003 - 2004
    Région De Strasbourg, France
    Edited and altered pharmaceutical-related English and French articles selected from global newswires to publish them on the internal Aventis News NetworkAssisted three departments: Executive Communications (mainly), Internal Communications & Newsroom and Crisis & PreparednessProvided administrative support for internal and external communications of the Management BoardLed the organization of a company image enhancement project: The Roland Garros’ event=> Nominated by upper management to proof-read the English version of the 2003 financial annual report of Aventis during the final correction week
  • Bloomberg Lp
    Deputy Team Leader & Client Technical Support Representative
    Bloomberg Lp 2000 - 2003
    London, Royaume-Uni
    Supervised a staff of eight IT specialistsFollowed up issues handling service qualityTrained new customer service representativesSupported major accounts and individual customers in EMEA, ASIA-PAC and AMERICA regions regarding the Bloomberg Professional productTrouble-shooted and resolved connectivity and functionality issues=> Helped clients with their initial set-up of the Bloomberg Professional product alongside Sales representatives. This involved generating new customer-oriented procedures.
  • Equant Integration Services
    Call Quality Specialist & Client Service Representative
    Equant Integration Services 1999 - 2000
    Slough, Royaume-Uni
    Improved customer service through the development of new procedures and checking their implementationsTrained, oriented and supervised new staff members on office policies and proceduresProvided global support services to multinational corporations in English, French and SpanishTook responsibility for service call management, fault diagnosis, follow-up and rectification to ensure a speedy restoration of normal service=> Promoted to supervisory role within 6 months

Nadège Morin Education Details

  • Institut International De Recherche & Développement Humain
    Institut International De Recherche & Développement Humain
    Formation Certifiante De Coaching (Certifiée Actp - Icf)
  • Luxembourg Lifelong Learning Center
    Luxembourg Lifelong Learning Center
    Hedge Funds
  • Luxembourg Lifelong Learning Center
    Luxembourg Lifelong Learning Center
    Spreadsheets 2: Ms-Excel For Windows Certificate
  • Luxembourg Lifelong Learning Center
    Luxembourg Lifelong Learning Center
    Transition To Management Certificate
  • Ifbl / Icma
    Ifbl / Icma
    Capital Markets & Financial Instruments Certificate
  • Université Rennes Ii - Haute-Bretagne
    English And Spanish, And International Trade

Frequently Asked Questions about Nadège Morin

What company does Nadège Morin work for?

Nadège Morin works for Mind Your Direction By Nadège Morin

What is Nadège Morin's role at the current company?

Nadège Morin's current role is Helping stuck Client Services reps in finance leave draining jobs without losing their earning capacity | Coaching 🧭 | Ikigai 🎯.

What schools did Nadège Morin attend?

Nadège Morin attended Institut International De Recherche & Développement Humain, Luxembourg Lifelong Learning Center, Luxembourg Lifelong Learning Center, Luxembourg Lifelong Learning Center, Ifbl / Icma, Université Rennes Ii - Haute-Bretagne.

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