Nadège Talva Email & Phone Number

Cambridge, England, United Kingdom

- Developing pricing models and providing analytical recommendations for projects work and price adjustment requests.- Building and maintaining accurate records of pricing data and processes.- Designing and developing technical improvements to the pricing function to increase performance and insight visibility.- Supporting and leading on key tasks of the annual fee setting process, including fee modelling, scenario revenue forecasting, and internal negotiation with the Finance department and Regional Sales Directors.- Coordinate with Marketing Communications colleagues to ensure the pricing communications are commensurate with external communication policy and methods.

Cambridgeshire, England, United Kingdom

Cambridgeshire, England, United Kingdom

Key responsibilities:- Participating in process mapping and process application across teams. - Accountable for the day to day team tasks completion, accuracy and timely delivery.- Identifying issues, recognising impact, actively resolving and reporting to management.- Communicating updates and completing reports to management.- Responsible for checking the accuracy of external and internal communications.- Line management by providing coaching and performance feedback for development.

Cambridge, United Kingdom

- Preparation of confidential materials upload schedules. Collecting, entering and organising data to enhance efficiency and accuracy.- Collaborating with other teams to organise, plan and confirm uploads.- Entering data from upload schedule on website to release confidential materials.- From own initiative, creating end of series reports, creating pivot tables and graphs to analyse upload schedules. Reports provide visuals to understand the workload evolution compared to previous years and identify area of improvement (e.g. number and types of uploads, emergency uploads, and out of hours cover review).- Constantly seeking to implement improvements to spreadsheets through the use of formulas, conditional formatting, and macro creation, followed by writing detailed process instructions. Improvements have resulted in increased accuracy and efficiency of the team.- Training and supervising new starters on procedures and daily activities.

Cambridge, United Kingdom

- Co-ordinating the university’s sport competitions. Ensuring all fixture results and details, contacts and venue information are up to date via the university website.- Organising weekly fixtures programme, covering 500 fixtures annually, including organising and leading captains’ trainings, liaising with colleagues at other institutions. Coordinating 40 teams’ weekly training sessions and fixture schedules. Confirming all external bookings for sports facilities, officials and transports. Central point of contact for all transport providers, officials and student members.- Budget management involving financial administration tasks such as processing invoices, raising purchase orders, and operating current financial administrative systems whilst seeking out Microsoft Excel spreadsheet improvement. - Event management: Sports Awards and Challenge Cup. Coordinating teams, booking transport and entertainment services, assigning tasks to staff and ensuring a smooth-running order during the events.

Cambridge, United Kingdom

Replying and anticipating guest enquires, maximizing room occupancy and using up-selling techniques, promoting hotel services and facilities, direct guest to appropriate event, conducting shift hand overs, ensuring health and safety

Cambridge, United Kingdom

Checking guests in, allocating rooms, managing requests and complaints, maintaining silence at night, promoting and serving drinks and food, ensuring health and safety, cashing up reception and bar, completing night audit, preparing breakfast

Cambridge, United Kingdom

Processing gym and sports club memberships, answering students and staffs enquires, preparing teams equipment for training and matches, conducting stock inventory, cashing up and processing to financial reports, ensuring gym’s health and safety

Cambridge, United Kingdom

After two years and half as Customer Service Executive, I was offered to develop my skill to assist accommodation. Being first point of contact for guest and partner on the French and English line worldwide. Main duties: - Assist accommodation on the extranet to load rates and availability, payment preference and policies.- Counselling to find source of problem and aid in changing setting - Advice on visibility, content improvment - Help with account security issuesThanks to my experience I became part of the Accommodation Service Ambassadors; I was a point of reference for my team; supporting colleagues in complex business-to-business cases, performing training activities across teams, ensuring colleagues were updated about the new internal guidelines and procedures.I also took my experience and proposed a process improvement for better staff efficiency, idea later implemented resulting in reducing the wider teams’ workload.

Cambridge, United Kingdom

At the end of university, I was offered an opportunities to work in Booking.com as Customer Service Executive. Main key skills: - Problem solving, - Communication skills,- Take responsibility and ownershipMain duties: - Answer queries and assist Accommodation and Guest (e.g. system problems, reservations, relocation and invoicing); - Handle and resolve accommodation and customer complaints;- Efficient handling and conversion of reservation calls and queries via phone and email;

Master Of Science - Msc, Digital And Technology Solutions (Data Analytics)

Master Of Science (Msc), International Hospitality And Tourism Management, Part-Time Postgraduate

Activities and Societies: Lord Ashcroft International Business School, Captain of Women's Basketball Studied: - Services Marketing.

Bachelor Of Science (Bsc) (Hons), International Management, Undergraduate

Activities and Societies: Lord Ashcroft International Business School, Member of the Women's Basketball Studied: - International.

Bts Assistante Gestion Pme-Pmi (Equivalent Of Hnc Personal Assistant), Personal Assistant, Hnc

Activities and Societies: Course Rep & President of the Student Association Mains subjects: Accounting, Management, Communication.

Baccalaureate Stg (Equivalent Of A Levels: Accounting), Accounting And Business/Management, Level

Mains subjects: Accounting, Maths, Management, Economy, Law, English, Spanish, Philosophy, History