Nader A. Email and Phone Number
Experienced airport operations and customer service manager with over 20 years of experience in the travel and airline industry. Proven track record of success in increasing customer satisfaction, boosting ancillary revenue sales, and maintaining safety and security procedures. Strong leadership, communication, and interpersonal skills. Expertise in computer hardware and software, as well as installation and maintenance. Excellent written and oral communication skills. Strong organizational and interpersonal skills. Flexibility and adaptability to changing situations. Ability to lead teams and motivate others. Can relate well to all levels of the organization. Team player, goal-oriented, and able to work under pressure. Extensive knowledge of Safety Awareness.An experienced and highly motivated airport operations and customer service manager with a passion for the travel and airline industry. With over 20 years of experience, I have a proven track record of success in enhancing customer satisfaction, boosting ancillary revenue sales, and ensuring adherence to safety and security procedures.My strong leadership, communication, and interpersonal skills enable me to build strong relationships with customers and colleagues alike. I possess expertise in computer hardware and software, allowing me to handle installations and maintenance effectively. Additionally, my organizational skills and adaptability make me well-suited for dynamic and fast-paced environments.Throughout my career, I have consistently delivered results and achieved targets. As the Operations Manager at MAKS Aviation Services, I oversaw and managed all operational activities, ensuring smooth and efficient airport operations. In my previous roles, such as Duty Station Manager at KLM Royal Dutch Airlines Bahrain, Qatar and Deputy Station Manager at KLM Royal Dutch Airline Sudan, I successfully prioritized safety and security procedures, implemented marketing strategies, and achieved exceptional levels of customer satisfaction.I am confident that my experience and skills make me a valuable asset to any organization. I am a team player, goal-oriented, and always willing to go the extra mile to achieve success. With my extensive knowledge of Safety Awareness, I prioritize the well-being of passengers and staff.
Maks Aviation Services Co. Ltd
View- Website:
- maksaviation.com
- Employees:
- 58
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Operations ManagerMaks Aviation Services Co. Ltd Sep 2021 - PresentKhartoum, SudanAchievements:1. Efficient Operations: Ensuring smooth and efficient ground handling operations, including baggage handling, aircraft servicing, passenger assistance, ramp, and coordination with various stakeholders.2. Safety and Compliance: Maintaining a high level of safety standards and compliance with local and international regulations, including those set by aviation authorities and governing bodies.3. Customer Satisfaction: Focusing on providing excellent customer service by managing the timely and seamless movement of passengers, baggage, and cargo.4. Cost Optimization: Implementing strategies to optimize operational costs while maintaining high-quality service standards.5. Team Management: Leading and managing a diverse team of ground-handling staff, fostering a positive work environment, and promoting teamwork.Responsibilities:1. Operations Planning: Develop operational plans and strategies to ensure the efficient utilization of resources, timely turnarounds, and effective coordination between various departments.2. Performance Monitoring: Monitoring key performance indicators (KPIs) to assess the effectiveness of ground handling operations, identifying areas for improvement, and implementing corrective actions as needed.3. Safety and Security: Ensuring compliance with safety and security protocols, conducting regular audits, and implementing measures to mitigate risks and hazards.4. Stakeholder Coordination: Collaborating with airlines, airport authorities, vendors, and other service providers to ensure seamless operations, resolve issues, and maintain strong working relationships.5. Training and Development: Providing training and development opportunities to ground handling staff, ensuring they have the necessary skills and knowledge to perform their duties effectively.6. Budgeting and Financial Management: Developing, managing budgets, and identifying opportunities for cost savings without compromising operational quality.
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Supply ManagerCareem Nov 2017 - Aug 2019Khartoum1. Supply Chain Management: Optimize sourcing, procurement, inventory management, and distribution to enhance the supply chain network.2. Supplier Relationship Management: Establish strong relationships, negotiate contracts, and monitor supplier performance for quality and reliability.3. Demand Forecasting and Planning: Analyze market trends, customer demands, and business requirements to forecast demand accurately and plan supply accordingly.4. Inventory Management: Monitor levels, track stock movements, and implement control measures to minimize stock outs and excess inventory.5. Cost Optimization: Identify cost-saving opportunities, negotiate favorable terms, and implement efficient procurement processes.6. Quality Assurance: Enforce quality standards, select suppliers, conduct inspections, and drive continuous improvement.7. Performance Monitoring: Develop KPIs, measure supply chain performance, analyze data, and identify areas for improvement.8. Cross-functional Collaboration: Align supply chain with business objectives, address operational challenges, and support product launches.9. Risk Management: Identify and mitigate supply chain risks, including disruptions, compliance issues, and transportation challenges.10. Continuous Improvement: Drive efficiency, reduce costs, and optimize processes within the supply chain.11. Team Management: Provide leadership, mentorship, and foster a collaborative work environment for the supply chain team.12. Stakeholder Engagement: Collaborate with government agencies, suppliers, and industry associations to stay updated on trends and regulations. -
Station ManagerFlydubai Apr 2017 - Nov 2017Doha -
Duty Station ManagerKlm Royal Dutch Airlines Jun 2016 - Mar 2017Doha, QatarAs per Group Quality and Safety Standards, the supervisor oversees all station activities for flights, ensuring on-time departures and customer satisfaction. Core activities include:1. Flight Safety and Security Responsibilities:• Proactively anticipates commercial aspects of flights (overbooking, connections, etc.).• Monitors subcontractors' compliance with mandatory procedures, customer processes, ramp safety, and security requirements.• Takes necessary actions to handle irregularities and collaborates with OCCs (Operations Control Centers).• Manages any commercial incidents with passengers to uphold customer satisfaction.• Handles crew logistics and communicates irregularities to them.• Conducts regular quality controls and contributes to the Station Quality Action Plan.• Ensures the implementation of the Local Emergency Plan for swift crisis management.2. Supervision and Coaching of Check-in Agents:• Provides staff briefings at the start of shifts.• Directs and supports supervisors or handling agents during shifts.• Leads and coaches direct reports, promoting their development.• Conducts staff appraisals in accordance with HR policies and procedures.3. Coordination of Station Quality Plan:• Prepares and communicates relevant quality statistics and procedures.• Initiates and monitors corrective actions for continuous improvement.• Publishes quality magazines to disseminate relevant information.4. Additional Operations Management:• Monitors certain station inventories and places orders (e.g., ULDs - Unit Load Devices).• Updates manuals and ensures proper procedure implementation.• Implements Safety Awareness Program for the team and suppliers.• Conducts invoice control before the approval process.5. Safety Compliance and Monitoring:• Prepares reports on ground handling and cabin safety.• Ensures effective implementation of corrective actions.• Participates in regular meetings with subcontractors to ensure ramp safety. -
Duty Station ManagerKlm Jun 2013 - May 2016Bahrain
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Deputy Station ManagerKlm Sep 2005 - May 2013Khartoum
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Traffic OfficerMaks Aviation Company Jan 2003 - Aug 2005Khartoum
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FacilitatorSwedish Free Mission Feb 2000 - Dec 2002
Nader A. Education Details
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University Of Sciences & Technology
Frequently Asked Questions about Nader A.
What company does Nader A. work for?
Nader A. works for Maks Aviation Services Co. Ltd
What is Nader A.'s role at the current company?
Nader A.'s current role is Operations Manager.
What schools did Nader A. attend?
Nader A. attended University Of Sciences & Technology.
Who are Nader A.'s colleagues?
Nader A.'s colleagues are Abdalrhman Nasser, Ali Aldeen, Tarig Yasir, Rehab Ali, Majdi Bakri, Sara Mohammad, Amro Abdalla.
Not the Nader A. you were looking for?
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Nader Adeeb Ibrahim A.Malak
Engineering Bachelor'S Degree At Benha UniversityDubai, United Arab Emirates -
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Nader A Shukralla
United Arab Emirates2accelaero.com, isa.ae2 +919822XXXXXX
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