•Understand and analyze customers' technical requirements.•Provide expert advice and consultation on how the company's IT solutions can meet the customer's needs.•Conduct product demonstrations to showcase the features and capabilities of IT products.•Customize demonstrations to align with the specific requirements and challenges of each customer.•Collaborate with internal teams to develop proposals, presentations, and marketing collateral.•Assist the sales team in pre-sales activities, such as preparing quotes, responding to technical queries, and addressing concerns.•Educate customers on the technical aspects of products and services.•Provide training sessions to help customers understand how to use and maximize the benefits of the IT solutions.•Provide regular reports and updates to management.•Deliver technical presentations to both technical and non-technical audiences.•Effectively communicate the value proposition of IT solutions and how they address specific customer challenges.•Coordinate and manage proof of concept projects to demonstrate the feasibility and effectiveness of the proposed solution.•Conducting market research and maintaining knowledge of industry trends and competitors•Ensure successful implementation and showcase the practical benefits of the IT solution.•Work closely with the customer support and implementation teams to ensure a smooth transition from sales to product deployment.•Address any post-sales technical issues or concerns and ensure customer satisfaction.

•Provide technical support and assistance to clients over the phone, via email, or in-person.•Troubleshoot and diagnose hardware, software, and network issues.•Repair and replace hardware components, including laptops, desktops, printers, servers and network decices.•Install, configure, and maintain operating systems and software applications.•Manage user accounts, permissions, and access levels.•Ensure security and privacy of client data and systems.•Maintain accurate records of client issues, resolutions, and service requests.•Provide timely and effective communication with clients and internal teams.•Collaborate with other IT staff to resolve complex issues.•Responding to client calls, emails, or requests for technical support•Updating hardware and software•Conducting regular maintenance and monitoring of IT systems and devices•Providing training and support to clients or end-users•Keeping up-to-date with new technologies and industry trends•Ensuring compliance with IT policies and standards

•Responding to customer inquiries and providing technical support via phone, email, chat, or in person•Troubleshooting hardware and software issues, and providing solutions to customers•Recording and documenting customer interactions and resolutions in a customer relationship management (CRM) system•Escalating more complex issues to higher-level technical support teams when necessary•Providing information and advice to customers regarding products and services•Keeping up-to-date with industry developments and trends to provide relevant and current information to customers•Responding to customer inquiries in a timely and professional manner•Using customer service scripts or workflows to guide interactions with customers•Provide training and education to customers on how to use the company's products and services•Collaborate with other departments to ensure that technical issues are addressed and resolved in a timely manner•Maintaining up-to-date knowledge of products, services, and troubleshooting techniques•Installing and configuring software and hardware for customers•Maintain a positive and customer-focused attitude towards customers

•Identifying and contacting potential clients and leads•Developing and maintaining relationships with clients•Understanding the needs of clients and providing solutions that meet their requirements•Creating and delivering sales presentations and proposals•Negotiating contracts and closing deals•Collaborating with other departments such as marketing, product development, and customer support•Staying up to date with industry trends and changes in technology•Developing and implementing sales strategies and goals•Tracking and reporting sales data and metricsParticipating in industry events and conferences.•Maintaining up-to-date knowledge of the company's products and services as well as industry trends and competitors•Preparing and presenting sales proposals and quotations to customers•Providing exceptional customer service before and after sales to ensure customer satisfaction and retention