Responsible for Aegon Global Technology in Europe.• Manage budgets of 36M pounds• Manage Staff of 150 employees in Europe• Manage Customer interaction and expectations• Optimize, improve, standardize and globalize processes and globalize the organization

In this roll Senior Directors report to CTO and are rotated to different service areas as needed. In 2002 Aegon moved from a decentralized model to a centralized model.• Directors managed a service area vs. a region. • Budgets Overall 144M my areas ranged from 14M to 50M• Staff levels from 100 to 150 employees• Managers from 10 to 22Areas managed24 by 7 Customer Service Center Telecomm, Storage, Desktop and PrintObjectives achievedReduction of costs, improve availability, improve customer relations, maintain a managed life cycle, environment and maintain assets, focus on leadership and staff development and management, centralization, standardization and virtualizationMajor accomplishments• Telecommunication cost reduction of 20% to the rate and 40% reduction in Vendor Spend through renegotiations and consolidation of contracts and vendors. (Total savings and avoidance of 5.4Million a year)• Consolidated 8 Help Desks in the USA to a single 24/7 Center in Cedar Rapids IA (Total Savings and avoidance of 30% of CSC costs)• Consolidated Desktop Services to an enterprise model with a locked down PC and single image with multiple builds(Total savings 50% reduction in rates) Example Organization2005 Desktop, 116 employees and 16 M budget2011 Desktop, 71 employees and 9.8 M budget

• Responsible for all technical operations including local networks, desktop services, help desks, operations, security, print and telephony for subsidiaries of AEGON USA in the Eastern United StatesWith a staff of 120 and a budget of 20 Million Dollars and 5,000 users• Responsible for consolidating all helpdesks into a single call center in Cedar Rapids, IA as well as single ticketing system.• Responsible for the Security Officer role in AITDIRECTOR OF TECHNICAL OPERATIONS 2/1999 to 2/2002Life Investors (IA), Western Reserve Life (FL), IDEX Funds (FL), Inter Securities( FL), Health Service Unit (TX), NOL (AR)• Responsible for all technical operations including networks, desktop services, help desks, operations, security, print and telephony for all of the above subsidiaries of AEGON USA With a staff of 74 and contracted staff of 16 and a budget of 16 Million Dollars and 2,500 users• Responsible for all agent support centers for all of the above subsidiaries of AEGON USAWith a staff of 12 and contracted staff of 2 and a budget of 1 Million Dollars and 5,000 agents• Responsible for all Technical Operations assessment in mergers and acquisitions MANAGER OF TECHNICAL OPERATION 4/1998 to 2/1999Life Investors (IA)• Responsible for all technical operations including networks, desktop services, help desks, operations, security, print and telephony for all of the above subsidiaries of AEGON USA With a staff of 7 and contracted staff of 16 and a budget of 3.5 Million Dollars and 650 users • Responsible for the development and deployment of several strategic projects includingThe ADAM project which fully automated the delivery of mail and data to remote agents $1MillionThe Documerge project which fully automates the policy print $1.2MillionThe Reporting and Environment of the Horizon commissions system, with more than 400 reports $1.4MThe startup of the Intranet and Internet development team Served on several management councils

• Manage and administer an 80 user Novell Network for the Treasury Division which encompasses the Bond, Employee Benefits, Money Desk, Federal Funds, and Foreign Exchange Departments. • Responsible for overall microcomputer activity, including planning, implementation of computer systems acquisitions and conversions, as well as analysis of business requirements and evaluation of microcomputer and network hardware/software. Coordinate network design, configuration and installation with vendors and consultants in order to exploit available technology on a cost-effective basis. Implemented full DOS to Windows conversion, coordinating migration to Windows 95. • Develop and establish microcomputer policies, procedures, training, standards, and ensure user adherence to security procedures. • Developed a disaster recovery plan, which included the implementation of off-site premises including the setup of a secondary on-line server and all resources required for backup and recovery of divisional operations. • Designed and implemented a dial-in solution, including gateway with dial-in server allowing all telecommuters full access and security from their home sites, thereby increasing divisional productivity. • Served on several Bank wide interdisciplinary committees including