Direct sales operations, establishing departmental policies and procedures, and recruiting sales staff. Strategize effective positioning plans and present organizational services to potential clients, upselling and cross-selling solutions and services.

At RAYA, I drive new sales opportunities while maintaining and servicing our existing customer base with a focus on cultivating and sustaining positive client relationships. I strategize effective positioning plans and present organizational services to potential clients, upselling and cross-selling solutions and services. I have the opportunity to engage customers, serving as their primary point of contact and ensuring outstanding customer satisfaction through effective management of internal teams. Some of my accomplishments include: ◆ Consistently exceeded yearly sales targets by +40%, leveraging my extensive product knowledge and my customer needs assessment skills to attract new clients.◆ I successfully expanded our territory customer base by 50% with the addition of six new clients.◆ Increased organizational revenue by $1.8M by expanding contracts and securing sustainable services revenue from our current customer base.◆ Managed customer expectations, gathering client knowledge and reflecting their needs in quotes and SLAs. ◆ I developed and implemented effective sales processes to generate new leads and build new business opportunities.

As the Sales Account Manager, I built a vertical sales pipeline, managing the full sales cycle from prospecting and sales presentations to contract negotiations and closing the deal. I cultivated strong client relationships and designed sales strategies to increase our sustainable revenue growth. I assessed client needs, authored technical proposals, and set customer expectations, confirming the appropriate delivery model was implemented. I also delivered timely and accurate sales forecasts to management. A few of my achievements include: ◆ I recruited two new channel partners, identifying new sales opportunities and cultivating strong customer relationships.◆ Expanded our customer base by 20%, collaborating with FTS channel partners to generate leads and leverage new sales opportunities.◆ Nurtured clients through the buying process, ensuring complete customer satisfaction and needs alignment, as well as conducting extensive follow-up on current and future requirements.

In this position, I identified new customers, generated leads, and qualified new opportunities, targeting IT Managers and Purchasing Department heads to secure in-person meetings and conference calls. I collaborated with clients to understand their needs, leveraging my broad product knowledge to recommended services, author complex technical proposals, and ensure quality customer experiences. I also maintained an up-to-date sales pipeline and produced accurate sales forecasts. Some of my accomplishments include:◆ I expanded our offerings portfolio and partnered with new vendors, growing sales by 25% from these new channels.◆ Realized 25% year over year growth during my time in the position.◆ Played a key role in growing organizational sales by $1M, teaming with AOT partners to identify and network with potential clients.◆ I conducted effective sales presentations, demonstrating organizational value with solution selling techniques and delivering IT solutions to meet client needs.◆ Leveraged my previous presales knowledge and experience to lead hardware presales activity, conducting technical presentations and authoring technical solutions.

- Ensure customer base coverage to touch all opportunities on a scheduled basis;- Independently develop processes to obtain leads through possible opportunities, and work closely with JCCS partners to leverage prospects/clients- Target and obtain appointments with IT Managers and Purchasing.- Contact potential clients to assess their individual needs and demonstrate how IT solutions can meet or exceed these needs- Develop and submit comprehensive proposals based on individually or team assessed needs of potential clients- Maintain accurate up-to-date sales pipeline and forecasts- Other duties as assigned by the GM Eastern region

Reporting to Channels Sales Manager about volume products and enterprise end customer concernsResponsibilities:- Tanning resellers and sales staff on our product line- Planning for promotion products- Competitor/industry research- Evaluation of our products and services relative to the competition.- Tender handling and analysis- Achieving targetsPreviously as Direct Pre-sales consultant.Reporting to Sales support senior consultant about customer needs and tender analysisResponsibilities:- Product/research/customer analysis review- Solution compilation and creation- Proposal/pricing creation- Identifying customer objections, and planning to address those in the presentation or meeting- Tender handling and analysis- Vendor handling- Meeting Proposal deadline

- Customer Follow up and Handling- Basic Trouble Shooting- Error reporting and follow-up- VAS up selling