Nader Ghanim Email & Phone Number

6Th Of October City, Giza Governorate, Eg

Cairo, Egypt

Cairo, Egypt

Egypt

Egypt

Egypt

• Handle market Bancassurance products.• Handle achieve assigned sales targets.• Cross sell other banking & non-life insurance products.• Maintain service standards.

Vodafone Zahraa Maadi

Handle Customers through chats . Maintain area Service level . Build new strategy to enhance quality of service through chats . NPS tracking service. Handle online E-complain . Handle premium , platinum & enterprise customer inquiries

Zahraa El Maadi

Train new batches with prefect methods of knowledge. Cooperate with management to find new strategies to enhance ourTraining team methodologies. Implement schedule quizzes to test trainee’s level. Forecasting new updates according to business needs. Communication & soft skills sessions.

Zahraa El Maadi

Act as a first line of support to all VF Egypt internet users’ inquiries (technical/ billing). regarding all internet Service and provide an end-to-end ownershipto these inquiries till closure. Follow up with second line of support to make sure that all escalatedproblems will be solved in the appropriate time Coordinate with customers to assist them with any questions or issuesarising from their use of Vodafone’s internet Service and relative hardware. Conduct outbound calls to customer problems received from call center / corporate agents to ensure solving the customer problem according to theService Level Agreements.

• Services existing accounts via calls, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. • Adjusts content of sales presentations by studying the type of sales outlet or trade factor. • ​ Keeps management informed by submitting activity and results reports such as daily call reports, weekly work plans, and monthly and annual territory analyses. • ​ Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. • ​ Recommends changes in products, service, and policy by evaluating results and competitive developments. • ​ Resolves customer complaints by investigating problems; developing solutions; preparing reports making recommendations to management. • ​Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks participating in professional societies. • Contributes to team effort by accomplishing related results as needed.

Bachelor'S Degree, Guidance, V.Good

High School Diploma, High School Certificate Of Competence Program