Nader Jlassi Email & Phone Number

Tunisia

• Define project scope, goals, and deliverables in collaboration with stakeholders.• Develop and maintain detailed project plans for effective project management, including schedules and resource allocation.• Manage project budgets and expenditures, ensuring cost control to deliver projects within budget.• Identify and mitigate project risks and issues, implementing appropriate contingency plans as needed to ensure project success.• Coordinate and track project activities, ensuring effective communication and collaboration across cross-functional teams to achieve project goals.• Oversee the overall IT operations of the organization, including infrastructure, software, hardware, and network systems.• Monitor and evaluate the performance of the organization's technology systems to identify areas for improvement and implement necessary changes.• Manage relationships with external vendors and service providers to ensure the effective and efficient delivery of IT services.• Track and report project status, providing regular updates to stakeholders and management.

Tunis, Tunisia

• Provided top-tier technical support for HP products and services to a global clientele, ensuring prompt issue resolution and customer satisfaction.• Managed incoming support tickets and delivered timely solutions for various technical problems, demonstrating a strong troubleshooting ability.• Collaborated effectively with cross-functional teams to investigate and resolve complex technical issues, showcasing strong teamwork and problem-solving skills.• Conducted remote troubleshooting sessions, guiding customers through step-by-step problem-solving procedures and enhancing their product knowledge.• Developed and maintained a comprehensive technical knowledge base, creating articles and solutions for efficient issue resolution.• Actively participated in HP's training and development programs to stay updated with the latest technologies, ensuring customers receivedaccurate and up-to-date support.• Played a key role in the implementation and testing of new HP products and services, contributing to the company's growth and customer satisfaction.• Continuously improved customer service skills and techniques, delivering exceptional support and ensuring high levels of customer loyalty.

Tunisie

• Provide technical support to end-users for hardware, software, and network-related issues.• Resolve incidents and service requests in a timely manner, ensuring minimal disruption to business operations.• Perform system administration tasks, including user account management and system monitoring.• Conduct troubleshooting and root cause analysis for technical problems.• Collaborate with other IT teams to implement and maintain IT infrastructure.• Assist in developing and updating IT policies and procedures.• Conduct training sessions for end-users on IT systems and applications.• Assist with network connectivity problems, including diagnosing and resolving network issues.• Install, configure, and maintain hardware and software systems.• Manage user accounts, permissions, and access rights.• Perform system backups and ensure data integrity and recoverability.• Monitor system performance and troubleshoot any issues or errors.• Stay up-to-date with the latest technologies and trends in IT and suggest improvements based on industry best practices.

Diploma Of Advanced Network Technician, Network And System Administration/Administrator

• Data Backups & Disaster Recovery • Network Security & Access Control • IT Operations & Best Practices • System architecture • System.

Diploma Of Vocational Network Technician, Information Technology

• IT Infrastructure Design • System Administration • Network Security & Access Control • System/Server administration