Technical Support
Aga Khan Cultural Services-Egypt
Egypt
• Installing & Configuring Windows Server 2016, Windows Server 2012 R2, Windows Server 2012 & Windows Server2008.• Administrate VMware.• Configuring Cisco Switches, Cisco IP Telephony.• Configuration and testing of any new hardware and software.• Installing and Operating Windows desktop and server operating systems.• Work within a TCP/IP network environment, including DHCP, DNS and Ethernet.• Handle incoming incidents via the phone / e-mail promptly and effectively.• Diagnosing and resolving a wide range of technical issues.• Escalating issues where necessary to superiors.• Investigating and implementing ways of reducing major issue in IT.• Ensure that all issue are captured and entered in the logging software.• Updating support documentation.• Provide troubleshooting and configuration support for client desktop and networking environment.• Maintain all local IT, networks, servers, Laptops, computers, printers, scanners, and consumables.• Manage and resolve issues as part of the IT support team• Manage users and group within the Active Directory• Under supervision, provide servers backup and restore database servers.• Create reports on hardware & consumable status.• Troubleshoot issues with the fingerprint machines