Nader Mubayed Email & Phone Number

Glen Ellyn, Illinois, United States

O'Hare International Airport - Chicago

- Oversee operations at Enterprise, National, & Alamo Rent-a-Car at O'Hare- Responsible for overall customer service, fleet management, risk management, marketing, account relationships, sales, administrative tasks, and employee development of location- Manage over 300 employees at 7 different points of service- Maintain fleet and rental operations, maintenance, and logistics for 7,000+ vehicles at a time- 84% 12-month customer service score for Enterprise, National, & Alamo brands collectively- Facilitated 8 Level II Promotions- 4% 12-month Fleet Growth- $143/car profit pre-covid- 76% Employee Retention

- Successfully sold high number of used vehicles in competitive Chicago market- Worked with rental locations daily to generate leads for people in market to buy- Marketed to local credit unions to generate new business and maintain existing business relationships- Increased referral business by 10%- Achieved 89% 6-month customer service score

Millenium Park - Chicago

- Facilitated two Assistant Manager Promotions - 85% 3-month customer service score- 83% 6-month customer service score- Decreased undocumented damage amount to $3/car- Attained 100% MT Retention

Uptown - Chicago

- Awarded top branch manager in December 2017- Master's Club winner December 2017- Achieved fleet growth of 23% for December 2017- Hit profit levels of $207/per car for December 2017- Facilitated 1 promotion to Assistant Manager- Rolled over 1 intern to Full time employee- 99% on underwriting and loss risk audit

O'Hare International Airport - Chicago

- Managed Chicago Group's largest fleet and staff- 86% 6-month average customer service at National Car Rental- 84% 12-month average total customer service score for Enterprise, Alamo, and National brands collectively

Glenview, Illinois, United States

- 91% 3-month average customer service score- 37% Fleet growth- 8% Sales growth- 17% Overall Profits growth

- Exercised sales skills by offering protection products, additional products, and upgrades to every customer during a 5-10 minute transaction- Achieved top sales on regional sales matrix- Book new reservations via phone and computer- Assist in maintaining fleet by cleaning cars, ensuring completion of proper oil changes, etc.- Gain new corporate accounts through marketing in the area and to current customers- Performed proper underwriting and enforced company policies to every customer- Maintained relationship with current accounts by completing weekly sales and service calls- Provided excellent customer service to all customers, vendors, and accounts; measured by Enterprise Quality Service Index

O'Hare International Airport - Chicago

- Helped up to 200 customers daily- Trained new Management Trainees when they first arrived at new position- Achieved top sales on regional sales matrix- Aided in counter managing and oversaw coworkers while interacting with customers- Manage return lanes and handle 200+ returns daily- Handle and deescalate any customer concerns on a daily basis

- Oversee all aspects and operational functions of a $500,000 annual profit service operation- Hire, train, manage, and oversee development of all personnel- Exemplify excellent customer service through "customer first" method- Developed marketing program to increase sales- Ensure all OSHA and CDPH regulation compliance- Established and maintained partnership with GrubHub, Seamless, & Delivery.com- Acquired a subcontractor delivery service to ensure all orders are executed in a timely manner- Acquired all proper permits, licensing, & hiring of contractors for restaurant build out

- Led and supervised staff by delegating work assignments, mentoring and reviewing quality of work, scheduling, conducting technical assistance and trainings, providing input on performance appraisal, conducting hiring, and progressively disciplining employees-Assisted in control of proper inventory levels through stock ordering, daily inventory checks, and correct receiving and stocking of merchandise- Performed cashier duties and aided in preparing daily sales reports, deposit preparation change orders, and register set up and close out- Received and filled liquor orders for bars, restaurants, and private party contracts