• Deliver Some Oracle Courses as an Instructor• Management of it service delivery team including responsibility for service desk, career development and staff appraisals.• Definition of service level agreement (SLA’s) in relation to contracted services, ensuring the SLA’s are achieved; and client expectations are met or exceeded.• Effectively monitor, control and support delivery, ensuring systems, methodologies and procedures are followed.• Build and Maintain client relationships both internally and externally. • Attend client service review meetings covering performance, service improvements, quality and processes• Implement and facilitate workshops and training courses with reference to service deliveryProjects :1 -

1 – Leading and Managing IT team, improve their work to minimize downtime 2 - Conduct software and hardware evaluations, provide technical analysis and Implement systems to meet thecompany’s IT goals. 3 - Planning, organizing and continuous evolution of the IT infrastructure 4 - Implementing IT budget, control of IT assets, operational expenses and Obtaining Competitive prices. 5 - Coordinating with all business heads for yearly IT strategic planning to evaluate their current and future business needs and gives solution 6 - Maintain, monitor, analyze system components and make recommendations regarding computer system security, monitor network and computer . 7 – Full responsibility about 3 databases after Our DBA left the company 8 - Creating and Maintaining User Accounts (On Database and Remote server) , Proving secure access to the users, Monitoring & training users.9 - Provides emergency on-call support for all users in head office or branches. 10 - Liaison with IT vendors on all system support issues. 11 – Develop some difficult and complicated reports for Chairman of the Board. 12 – Full responsibility for the company ERP (EMIS) and the HR system. 13 - Implement Install and configure ensuring smooth running of Mail Server and Backup Server. 14 - Support, monitor and troubleshooting, Windows, Linux Servers (DB Servers). 15 - Support, monitor, test and troubleshoot hardware and software problems. 16 - Monitoring and Tuning Performance on servers, applications and hardware. 17 - Recommend changes to improve systems and network configurations, and Determine hardware or softwarerequirements related to such changes.

I'm delivering oracle courses like (SQL - PLSQL - Forms - Reports - Database - Discoverer - Application server (10g - Weblogic)and working as Technical support for these products

•Develop with FoxPro and Oracle 10G•Dealing with ERP Modules (AP–AR–GL–SO–PO … etc)-Developed new and customized forms and Reports-support customers as technical help desk

•responsible to create and develop a new system for factories control.by that system we was collecting factories data in all the production steps and get outputs and send it to the owner to describe status of production