• Lead end-to-end sales cycles for IT solutions including data center infrastructure, cybersecurity, and cloud services across verticals like healthcare, financial services, and media.• Build and maintain strong client relationships, identifying business challenges and offering tailored technology solutions for digital transformation.• Collaborate with cross-functional teams to ensure smooth delivery of complex solutions while maintaining long-term partnerships.• Engage with decision-makers in industries like manufacturing and telecommunications to position Tech Standard Solutions as a trusted partner.• Keep up-to-date with industry trends and regulations to provide cutting-edge IT solutions tailored to client needs.

• Managed key client accounts, focusing on enhancing security and customer experience through regular security reviews and SLA management.• Engaged with clients as the direct escalation point for all technology needs, ensuring seamless service.• Utilized CRM and sales tools to manage account performance, forecasting accurate security solution projections.• Led monthly calls to assess security metrics and ensure compliance with project budgets.• Collaborated across teams to align customer security needs with company objectives, enhancing overall service delivery

• Expanded sales pipeline from $200K to $4.5M+ within 10 months, achieving 120% of the annual quota.• Built strong relationships with resellers and customers across CA, OR, WA, NV, and BC, focusing on data storage and security solutions.• Collaborated with solution alliance partners to enhance messaging and develop sales opportunities.• Led sales presentations to position Spectra Logic as a premier provider of tiered storage solutions.• Consistently identified market opportunities and drove business expansion by focusing on security and data management needs.

• Created and executed targeted marketing campaigns for new product launches, achieving 140% of the quota.• Strengthened relationships with existing and new channel partners through consistent communication and security-focused updates.• Developed partner competency programs to promote self-sufficiency and proficiency in storage technologies.• Identified new opportunities through lead generation, focusing on security and compliance solutions.• Worked closely with top resellers, providing support to drive sales growth and enhance market presence.

• Managed $5M+ national accounts, specializing in NICE software implementation and strategic marketing campaigns for RPA solutions.• Drove customer retention and renewals by designing campaigns focused on security and operational improvements.• Led account reviews to identify and resolve inefficiencies, contributing to higher client satisfaction and revenue growth.• Built strong client relationships by consistently exceeding sales goals and implementing tailored marketing strategies.• Supported cross-functional teams in driving long-term business development and partnerships with key national accounts.

• Defined project requirements, managed client expectations, and oversaw seamless implementations for large insurance and healthcare institutions.• Ensured 99.99% uptime during overnight system releases and patching, minimizing production disruptions.• Worked directly with major accounts to implement top-tier compliance and security measures in line with regulatory standards.• Delivered hands-on support for the installation, testing, and configuration of NICE systems, providing 24/7 on-call support for critical issues.• Led successful project management initiatives, aligning customer security needs with technical implementations.

• Managed customer expectations and defined project requirements, ensuring smooth implementations across major healthcare and insurance accounts.• Led overnight system patching and upgrades, maintaining 99.99% uptime without disrupting production environments.• Installed, tested, and troubleshot NICE system issues while being on a 24/7 on-call rotation, addressing critical concerns promptly.• Worked with a team of four to implement top-tier compliance and security measures across customer systems.• Conducted security reviews and ensured all system implementations adhered to regulatory standards.

• Provided Tier II application support for major enterprise clients, managing escalations and troubleshooting complex system issues.• Coordinated between development and operations teams to implement fixes and patches with minimal system downtime.• Maintained a 99.99% uptime for customer systems by proactively monitoring and resolving potential issues.• Conducted regular security and compliance checks to ensure customer environments adhered to industry standards.• Delivered personalized customer support, fostering strong relationships with key accounts through direct communication and problem-solving.

• Led a team of engineers, ensuring timely resolution of technical issues and maintaining a 15-minute SLA for troubleshooting across multiple platforms.• Oversaw the management of laptop checkout, imaging, and inventory processes, ensuring smooth system operations for all employees.• Administered and maintained VOIP systems, network configurations, and Active Directory permissions, ensuring high availability and security.• Troubleshot and resolved a wide range of IT-related issues, including hardware, software, and VMs, ensuring business continuity.• Collaborated with cross-functional teams to improve IT infrastructure and support operations across the department.

• Provided technical support for the U.S. Census Bureau project, handling password resets and application-related incidents.• Monitored ticket queues and resolved incidents related to Census-related systems.• Delivered customer support via phone, email, and chat, ensuring smooth operations for Census data collection.• Assisted in Active Directory management, ensuring users had proper access to required systems.• Handled a high volume of support inquiries, maintaining a high level of customer satisfaction.

• Maintained escalation queues and resolved incidents related to order management, billing systems, and Directv.com platforms.• Tracked incident closures and collaborated with project management teams to implement break fixes and system upgrades.• Led test environment coordination for software version control and defect management.• Worked closely with Change Management to ensure seamless integration of fixes into production.• Provided leadership and technical guidance to the support team in troubleshooting complex issues.

• Provided first-level IT support for over 500 Directv employees, resolving issues related to hardware, software, and network systems.• Managed Active Directory accounts, handling user creation, modification, and permissions to ensure proper access.• Delivered effective troubleshooting for printer issues, password resets, and application errors.• Supported IT technical bridges, ensuring effective communication and resolution during system incidents.• Escalated unresolved technical issues to Tier II support, ensuring prompt and effective resolutions.