Nader N Balady Email & Phone Number

Los Angeles, California, United States

• Lead end-to-end sales cycles for IT solutions including data center infrastructure, cybersecurity, and cloud services across verticals like healthcare, financial services, and media.
• Build and maintain strong client relationships, identifying business challenges and offering tailored technology solutions for digital transformation.
• Collaborate with cross-functional teams to ensure smooth delivery of complex solutions while maintaining long-term partnerships.
• Engage with decision-makers in industries like manufacturing and telecommunications to position Tech Standard Solutions as a trusted partner.
• Keep up-to-date with industry trends and regulations to provide cutting-edge IT solutions tailored to client needs.

Burbank, California, United States

• Managed key client accounts, focusing on enhancing security and customer experience through regular security reviews and SLA management.
• Engaged with clients as the direct escalation point for all technology needs, ensuring seamless service.
• Utilized CRM and sales tools to manage account performance, forecasting accurate security solution projections.
• Led monthly calls to assess security metrics and ensure compliance with project budgets.
• Collaborated across teams to align customer security needs with company objectives, enhancing overall service delivery

Los Angeles, California, United States

• Expanded sales pipeline from $200K to $4.5M+ within 10 months, achieving 120% of the annual quota.
• Built strong relationships with resellers and customers across CA, OR, WA, NV, and BC, focusing on data storage and security solutions.
• Collaborated with solution alliance partners to enhance messaging and develop sales opportunities.
• Led sales presentations to position Spectra Logic as a premier provider of tiered storage solutions.
• Consistently identified market opportunities and drove business expansion by focusing on security and data management needs.

Los Angeles, California, United States

• Created and executed targeted marketing campaigns for new product launches, achieving 140% of the quota.
• Strengthened relationships with existing and new channel partners through consistent communication and security-focused updates.
• Developed partner competency programs to promote self-sufficiency and proficiency in storage technologies.
• Identified new opportunities through lead generation, focusing on security and compliance solutions.
• Worked closely with top resellers, providing support to drive sales growth and enhance market presence.

Bordentown, New Jersey, United States

• Managed $5M+ national accounts, specializing in NICE software implementation and strategic marketing campaigns for RPA solutions.
• Drove customer retention and renewals by designing campaigns focused on security and operational improvements.
• Led account reviews to identify and resolve inefficiencies, contributing to higher client satisfaction and revenue growth.
• Built strong client relationships by consistently exceeding sales goals and implementing tailored marketing strategies.
• Supported cross-functional teams in driving long-term business development and partnerships with key national accounts.

Bordentown, New Jersey, United States

• Defined project requirements, managed client expectations, and oversaw seamless implementations for large insurance and healthcare institutions.
• Ensured 99.99% uptime during overnight system releases and patching, minimizing production disruptions.
• Worked directly with major accounts to implement top-tier compliance and security measures in line with regulatory standards.
• Delivered hands-on support for the installation, testing, and configuration of NICE systems, providing 24/7 on-call support for critical issues.
• Led successful project management initiatives, aligning customer security needs with technical implementations.

Denver Metropolitan Area

• Managed customer expectations and defined project requirements, ensuring smooth implementations across major healthcare and insurance accounts.
• Led overnight system patching and upgrades, maintaining 99.99% uptime without disrupting production environments.
• Installed, tested, and troubleshot NICE system issues while being on a 24/7 on-call rotation, addressing critical concerns promptly.
• Worked with a team of four to implement top-tier compliance and security measures across customer systems.
• Conducted security reviews and ensured all system implementations adhered to regulatory standards.

Denver, CO

• Provided Tier II application support for major enterprise clients, managing escalations and troubleshooting complex system issues.
• Coordinated between development and operations teams to implement fixes and patches with minimal system downtime.
• Maintained a 99.99% uptime for customer systems by proactively monitoring and resolving potential issues.
• Conducted regular security and compliance checks to ensure customer environments adhered to industry standards.
• Delivered personalized customer support, fostering strong relationships with key accounts through direct communication and problem-solving.

Golden, Colorado, United States

• Led a team of engineers, ensuring timely resolution of technical issues and maintaining a 15-minute SLA for troubleshooting across multiple platforms.
• Oversaw the management of laptop checkout, imaging, and inventory processes, ensuring smooth system operations for all employees.
• Administered and maintained VOIP systems, network configurations, and Active Directory permissions, ensuring high availability and security.
• Troubleshot and resolved a wide range of IT-related issues, including hardware, software, and VMs, ensuring business continuity.
• Collaborated with cross-functional teams to improve IT infrastructure and support operations across the department.

Parker, Colorado, United States

• Provided technical support for the U.S. Census Bureau project, handling password resets and application-related incidents.
• Monitored ticket queues and resolved incidents related to Census-related systems.
• Delivered customer support via phone, email, and chat, ensuring smooth operations for Census data collection.
• Assisted in Active Directory management, ensuring users had proper access to required systems.
• Handled a high volume of support inquiries, maintaining a high level of customer satisfaction.

Englewood, CO

• Maintained escalation queues and resolved incidents related to order management, billing systems, and Directv.com platforms.
• Tracked incident closures and collaborated with project management teams to implement break fixes and system upgrades.
• Led test environment coordination for software version control and defect management.
• Worked closely with Change Management to ensure seamless integration of fixes into production.
• Provided leadership and technical guidance to the support team in troubleshooting complex issues.

El Segundo, CA

• Provided first-level IT support for over 500 Directv employees, resolving issues related to hardware, software, and network systems.
• Managed Active Directory accounts, handling user creation, modification, and permissions to ensure proper access.
• Delivered effective troubleshooting for printer issues, password resets, and application errors.
• Supported IT technical bridges, ensuring effective communication and resolution during system incidents.
• Escalated unresolved technical issues to Tier II support, ensuring prompt and effective resolutions.

Psychology, 3.6

Kinesiology And Exercise Science

High School Diploma