Nader Gamal Eweida Email & Phone Number

Cairo, Egypt

Answer phone and email requests for technical assistance and perform Tier 1 troubleshooting and analysis.Provide setup, imaging, upgrades, repair, and inventory control services for PCs at the local site.Serve as the first point of contact for support of all IT applications and systems for internal end users.Provide quick resolutions and excellent customer service, redirecting unresolved issues to the next level of support personnel with detailed diagnostics.Repair and replace equipment as necessary.Move or relocate workstations as required for both small and large projects.Maintain a positive work environment that fosters team performance and supports open communication within and outside the Technology Team.Act as the primary resource for daily support tasks on the production floor, escalating issues beyond your expertise to the next level.Maintain technical documentation and a service catalog for software installations, hardware configurations, and troubleshooting procedures.Work flexible hours and accommodate any IT Support Services shifts, including potential overtime. Provide after-hours 24/7 on-call or on-site support as required.Familiarity with Windows Autopilot for simplified device configuration, ensuring seamless user experiences.Proficiency in Apple Jamf for efficient management of Apple devices, including enrollment, configuration, and troubleshooting.Competently support Microsoft Office 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams, resolving related issues.Guide users in setting up and utilizing two-factor authentication (2FA) methods for enhanced security.Proficiently assist users with audio-visual (AV) conferencing systems such as Microsoft Teams and Zoom Rooms, ensuring smooth virtual meetings.

• Allocating the budget of the IT department ( CAPEX - OPEX )• Leading ISO Audits (27001k & 9001k) for the IT• Ensure proper resolution of problems that have been escalated• Processing, storing, transmitting, and protecting information in the organization• Leading all on-site projects

Egypt

-Offer technical support to company stuff and troubleshoot problems-install and update company software and hardware as needed-Installing/upgrading Network devices-Provide orientation and guidance to users on how to operate new software and computer equipment-Develop and maintain local networks in ways to optimize performance-Identify computer or network equipment shortages and place orders-Manage and Support Cisco Unified Call Manager

Cairo Governorate, Egypt

- PHP Back-end developer- Server Administration ( Microsoft - Linux )

Cairo Governorate, Egypt

LIS services time coverage is aligned with the services business critical and leverages on a 24x7 structure and on-call capability.Within the LIS team, the scope of this job is to ensure the following tasks on a 24x7 basis (shift work hours) for onsite and regional perimeters :• 2nd level incident management• hardware and software troubleshooting for local IT infrastructure• ensure service continuity• field engineer dispatch• end users communication• escalation and matrix management• identifying and reporting problems• IT systems administration and data integrity• issue periodical reports and identify trends for improvement• installing new hardware and software and develop documentation• cabling and network devices installation• basic network management• IT asset management• Supplier management• Capacity management• Team coaching and training• Maintain knowledge-base and documentation• Local IT project management• Conduct users outreach and awareness sessions• Support OS, Linux, IOS and Android devices in BYOD service• Servers Migration

Bachelor’S Degree, Computer Science, 2.52

Activities and Societies: ASCC " Awareness Service Charity Club " as a promotion member.My study at Misr International University changed.

High School, High School "Igcse", 70%

Activities and Societies: Soccer team.Saint Fatima was really my second home taught me how to be a family member before teaching me how.