Nadezda Baynova Email & Phone Number

Alifu Dhaalu, Maldives

Seychelles

- Greet guests in the hotel; conduct check-in and registration procedures; employ and maintain guest recognition programme- Resolve guest complaints, inquiries, and comments; initiate appropriate action and follow up; process billing; generate daily reports; make reservations- Provide full information about the services of the hotel, outlets, and local businesses. Upsell hotel and spa services. Maintain current files and information on tours, sightseeing and points of general interest; book adventures for guests- Conduct hotel site inspections as needed. Complete administrative requirements as directed. Assist cashiers with guest billing after validating guest check out arrangements- Make appropriate recommendations for general improvement of the hotel. Know all local health and safety, fire, and emergency procedures. Ensure all business conducted is honest, ethical, and legal- Perform additional duties as directed. Attend meetings and training as required. Contribute to morale and team spirit by maintaining effective relationships with colleagues. Present polite and professional demeanour at all times to further the reputation and success of the hotel

Seychelles

- Reviewed arrival lists and welcomed guests; attended to special guests and answered inquiries.- Provided information on and promote local amenities and area venues. - Partnered with colleagues to prepare welcome folders with collateral including room service menus, and local services; collaborate as needed to expedite service. - Record daily information in the logbook. - Ensure compliance with health and quality regulations- Anticipate guest needs and build rapport with customers. - Address complaints and escalate to Guest Relations Manager when needed

Bahrain

- Greeted guests warmly with a genuine smile and eye contact; escorted them to assigned dining area; presented menus; announced server’s name. - Observed guest needs throughout the dining experience; ensured highest quality service. - Assisted staff by setting and clearing tables; replenishing water; serving beverages. - Answered incoming telephone calls and provided appropriate service or rerouted calls. - Managed traffic flow in the dining and bar areas; provided accurate wait times; tended to special guest needs and requests. - Protected hotel and patrons by adhering to sanitation, safety, and alcohol control policies. - Assigned charges by verifying orders; calculated taxes; totalled bills for takeaway orders. - Received payments; validated credit card charges; approved checks; and accepted currency

Russian Federation

- Supervise everyday working of department operating process and increase efficiency of workers for various growth oriented programs.- Maintain and provide efficient backup to supply department and ensure achievement of all internal and external needs.- Provide training to workers and provide upgrade to various technical skills.- Analyze and identify all performance related issues and ensure appropriate steps to prevent loss.- Administer all indoor performance in department through efficient coaching and monitoring.- Prepare and maintain employee attendance records and provide feedbacks to employees on same.- Develop plans and supervise various departmental meetings and participate in various growth based campaigns.- Analyze and ensure better result to fulfill all business requirements.- Prepare regular reports, perform audit on various operations and evaluate processes as per business requirements.- Prepare project updates within required timeframe and delegate individual tasks to all employees.- Provide support and join improvement based methods.- Supervise effective compilation and collection of information and data to enhance growth.- Monitor all administrative functions as per requirement.- Ensure compliance with applicable laws and company policies.

Russian Federation

- Greeted guests; managed reception and guest registration; maintained neat and clean front desk area. - Maintained office security via safety procedures; controlled access by monitoring logbook and issuing visitor badges. - Performed all administrative functions; ordered supplies; updated records; maintained calendars; arranged travel and accommodations

Town Teaticket, Massachusetts

Bachelor'S Degree, Linguistics

English and Spanish

Specialist Degree Diploma | Economist – Manager, Economics And Company Management Hotel, Restaurant, And Tourism Industry