• Oversee all Marketing activity in terms of content creation, SEO optimization, lead generation marketing campaigns, reporting, and developing KPIs.• Strategic planning of Marketing.• Delivering company-wide recruitment and reputation, conferences, and events in line with audience trends.• Brand implementation and updating across the whole company.• Planning, developing, creating, and editing all content for a website, socials, and physical assets.• Managing budgets for Ad spending, updating and amending when needed.• Creating ads for Facebook, socials, and google.• Hosting live events• Creating and presenting monthly project status meetings to senior stakeholders and Director.Key achievements:Increased reach on Facebook from 10,000 a month to 100,000 a monthCreation of a back catalog of content approx amounting to a year's worth of content in three months.A complete update of company culture, including implementing Values into every day.

Responsibilities:- Lead and develop the Experience department for SEA LIFE London aquarium, taking responsibility for all staff members and driving the team to hit KPI targets.- To train, develop and implement shows in SEA LIFE London to educate and entertain guests. - Run all commercial premium experiences for South bank cluster including SEA LIFE London, Shrek's Adventure London and London Dungeons. This includes Escape rooms, personal events and animal related experiences.- To develop, oversee and train out all schools offerings for South Bank attractions including SEA LIFE London, Shrek's Adventure London and the London Dungeons.- To lead the conservation efforts for SEA LIFE London, developing new ideas to promote sustainability and the welfare of animals. - Line managing Supervisors. Making sure all health and safety procedures are trained and adhered to.- Duty manage the attraction, taking full responsibility for the safety, welfare and experience of the guests day to day.- Fund raising for the Sea Life Trust and working on events which raise money for this organisation. - Creating developments opportunities for team members, ensuring that personal development and motivational needs are met.

Responsibilities:- Lead and develop the Guest Experience department for SEA LIFE London aquarium, taking responsibility for all staff members and driving the team to hit KPI targets.- Line managing team leaders. Making sure all health and safety procedures are trained and adhered to.- Duty manage the attraction, taking full responsibility for the safety, welfare and experience of the guests day to day.- Driving guest satisfaction, making sure the team is truly 'guest obsessed' and consistently going above and beyond to make sure everyone is having a fun yet educational visit. - Fund raising for the Sea Life Trust and working on events which raise money for this organisation. - creating developments opportunities for team members, ensuring that personal development and motivational needs are met.

Responsibilities:• Manage and drive a team of 15 people to deliver memorable experiences to the 5,000 guests we see a day. This includes constantly developing new and innovative customer experiences. • Consistently convey a high level of customer service, helping to develop and train out a new tone of voice for the global brand and ensuring that all training of staff is up to date and completed. • Daily administrative tasks have given me experience in Excel, Word and Outlook.• This role has developed my duty and incident management skills. Additionally, challenging situations with guests and employees alike have enhanced my problem-solving skills while teaching me how to uphold a positive, calm and safe manner.Achievements: • I focus on achieving all key performance indicator targets and customer satisfaction targets within the guest experience team, customer service department and schools department, including all show scores and guest service targets.• Developed new inventive talks and shows in line with Capex projects for the year and have successfully developed sessions and performances that are now being used by more Sea Lifes globally.• Always place my teams’ coaching and development at the forefront of our departmental strategy and aim to always etch and support them in their personal developments. As a result, we are surpassing our guest satisfaction targets.

Responsibilities:• Developed, tested and delivered all aspects of the schools initiative for Sea Life London. • Worked in conjunction with the Schools Marketing team, leading proposals and launching workshops for children of all ages, in line with the national curriculum and Sea Life’s own yearly projects.• Worked across the ‘London Cluster’ developing and monitoring sessions throughout all of Merlin’s London attractions. Achievements: • Developed a Mystery Shop system for the schools departments across the cluster in which we are able to monitor and provide feedback for each sites sessions. I was the main contact for our clients and liaised frequently amongst all parties, working closely with the senior leadership team to make sure we were delivering educational and memorable experiences from the first impression, to the moment guests’ leave our doors. I was recognised for my work on these projects and was consistently contacted from other sites globally as a consult for their own schools programmes. • During my time as the schools supervisor we saw a high yield of returning schools as well as an extended new client base and consistently gained outstanding feedback.• This was a multifaceted role as I not only single handily ran the schools initiative but I was also in charge of our work experience programme. In this capacity I screened candidates, choosing those who were most suitable to volunteer with us and providing them with a rota and itinerary for their time at the Aquarium.

Responsibilities:• Developed all new cast members, leading inductions, training and rehearsals.• Frequently took on the role of Performance Manager, responsible for making sure the guests had magical experiences and a smooth tour. • Acted as the main liaison between the various different senior management teams and performers.Achievements: • Played an integral part in making sure the performers were hitting targets and adhering to scripts. • This role was very formal as DreamWorks have very firm boundaries of what they expect and what is acceptable in terms of improvisation and aesthetic. I myself, as an actor, had to go through a strict vetting process to be able to play these parts. Part of my role was to enable and promote actors to perform in accordance to these guidelines.

Responsibilities:• Performed as well known and loved characters on a day-to-day basis.• A bespoke level of service was required, because guests come specifically to see their favourite characters. Therefore, keeping the high standards of customer expectations and involvement were key. • In a multi role capacity I was able to really get a feel for how having meaningful guests interactions can change someone’s experience and make a guests day. Achievements: • The shows ran on a six-minute rotation, meaning that there was a lot of repetition. I learnt how to manage this and turn it into an opportunity to make sure I was consistently delivering exceptional customer experience throughout the guest’s journey with us. As a result, I was frequently praised on my performances not only from senior management but also from DreamWorks representatives.

• Champion and lead on key exhibitions launching throughout the year at both Tate Modern and Tate Britain, making sure that all exhibitions are set up to run smoothly, appeal to visitors and provoke response in a safe environment.• Consistently convey an outstanding level of customer service to all diversities of visitors, helping to promote and steer cultural change in a not for profit organisation.• I work as a Duty manager and am silver command, essentially the second highest manager in case of any emergency.

Responsibilities:• Developed a multiplicity of different pupils of varying abilities and ages.• Worked in a teaching capacity, leading sessions and working alongside other teachers to deliver fun and engaging sessions. Achievements: • Developed and progressed new sessions in line with the national curriculum. • Ran after school classes and was responsible for running the whole of the separate initiative of ‘Non Stop Perform’ where I wrote, devised and created new theatre for the children. I taught a diverse range of techniques and styles and was able to use the knowledge gained in aspects of my degree to inspire a new generation of performers.

Responsibilities:• Visited schools to help teach children with severe behavioural difficulties or sensory and educational needs. • Received a great deal of training in how to help children with behavioural difficulties, Autism and Asperger’s and am well versed in using this training to help clients who are autistic outside of a school setting. This has proved invaluable to me in all aspects of my future roles and I consistently use this learning to improve relations and interactions with a number of different people.Achievements: • I was based in one school for a number of months in which I was given my own smaller group who were performing extremely below the national standard. After having sessions with myself every child in the class passes their exams and exceeded expectations, something which was not anticipated.