Nadhilah N.A Email & Phone Number

Malaysia

- Achieved promotion to Country General Trainer within 8 months, recognizing excellence in customer service and staff training.- Developed and implemented a new Customer Service Experience framework, improving team efficiency and customer satisfaction by standardizing service interactions- Perfected the Training Materials, Created a Learning Flow and Training Programs, and encouraging Open Communication to all staffs.- Conducted intensive, personalized training across 19 stores in Malaysia, enhancing employees’ product knowledge, customer management, selling skills, and operational proficiency.- Provided targeted coaching to Store Leaders on essential soft skills, including emotional intelligence, interpersonal skills, analytical skills, and decision-making, to enhance leadership effectiveness.- Took on dual roles as Store Supervisor and Country General Trainer, managing store operations while leading training programs across 19 stores.

Malaysia

- Delivered world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, emails).- Built strong customer relationships using a consultative approach, ensuring first-contact resolution and negotiating favorable outcomes to enhance customer loyalty.- Enhanced our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs.- Navigate computer systems and applications to service Customers, and enable them to get the most from our online and mobile platforms- Document necessary information, such as payment details, Customers change of details, change of address and travel notifications- Re-prioritize and adapted to an ever-changing environment

Petaling Jaya, Selangor, Malaysia

- Developed, executed and maintained a multifunction stock count system for warehouse and retail's reference. - Generated stock transfer report for accessories replenishment and execute stock count for 30 to 100 boxes of accessories weekly. - Developed standard operating procedures for new Accessories Store, covering inventory replenishment, stock management, customer service, training programs, and visual merchandising.- Coached team members to achieve a full understanding of Ruma's Operation and increase their problem-solving skills.- Provided solutions and ideas to solve problems and improve the business workflow, customer service and retail presentation.- Provided outstanding customer service through various channels (retail, calls, WhatsApp), using a consultative approach and Ruma's systems to enhance the customer experience.- Managed complicated cases and customers personally to ensure a smooth positive outcome for the customer and documented the cases for training and development materials.

Selangor, Malaysia

- Maintained and built great customer relationship management, identified marketing strategies and opportunities in every situation and type of customers.- Trained and empowered more than 20 team members in 2 different stores to provide great customer service and perform operations efficiently up to standard.- Increased sales and achieve store KPI on a daily basis.- Oversees business performance and maintain Lovisa's standard in Visual Merchandise, Customer Service and Management.- Achieved Top 5 in most competitions among all Lovisa store in Malaysia and Singapore.- Perfected store's stock management, backdoor management, and store management.

Malaysia

- Provided editing, transcribing, time-stamping service for English, Bahasa Melayu and Korean movies and dramas.- Expertised in Softwares such as Aegisub and Subtitle Editor.- Translated diverse content, including TODAK Festival Battle Logs and The Art of Selling, between Bahasa Melayu and English, ensuring high-quality and culturally relevant translations.- Delivered a professional output in a timely manner and made sure each output is evaluated to meet all requirements from client.

Malaysia

Provided Translating, Transcribing and Time-Stamping Service for Iflix's dramas, movies and series.The language used was Malay, English and Korean.

Diploma Of Education, Mathematics And Computer Science, 3.24

Activities and Societies: Photography Club, Red Crescent AssociateDeveloped a professional and centralized website for all sub-companies.

Associate'S Degree, Mathematics And Computer Science