1) Manage onboarding plan for new hire2) Handling quality check for Commissioning3) Managing Malaysia Assures Team in order with tasks4) Attending weekly meetings with Client5) Handling & generating reports from Client monthly basis6) Preparing technical documentation 7) Provide solutions for any escalation from client8) Prepare Schedule for Malaysia Assures team9) Delegating tasks and setting project deadlines to ensure efficient workflow and timely completion10) Coaching team members and providing constructive feedback to foster professional growth and development.

1) Take ownership of customer issues and see problems through to resolution2) Research, diagnose, troubleshoot and identify solution to resolve customer issues in accurate and timely manner.3) Follow standard procedures for proper escalation of unresolved issues to the appropriate internal and external teams4) Coordinating and supporting the Service team when repairing onsite issues5) Collaborating with both L1 support and data scientists6) Provide prompt and accurate feedback to internal and external customers7) Support the charger's fleet across multiple time zones8) Provides technical documentation for client9) Managing cases and provide resolution within SLA based on client10) Perform Pre-Commissioning & Commissioning Event with client11) Trained new team members of Assures daily task12) Handling quality check for Commissioning13) Managing Malaysia Assures Team in order with tasks14) Attending weekly meetings with Client15) Handling & generating reports from Client monthly basis

1) Take inbound calls regards finance products2) Crucial in building and retaining customer relationships.3) Identify and resolves customer inquiries/issues accurately.4) Educate the customer about the Bank’s products and services and directs them toward available resourcesfor self-help.5) Completes accurately the necessary documentation to manage customer complaints, issues andsubsequent solutions.6) Responsible for identifying and escalating customer issues to the appropriate department.7) Assigns or acts on any required customer follow-up in accordance with Contact Centre guidelines.8) Maximizes opportunities to up sell or cross-sell Bank’s products and services which meet customer’s needs.9) Updates customer data and other relevant information into the relevant systems (as required) accurately.10) Provides suggestions on process improvements and participates in Contact Centre initiatives for increasedeffectiveness.11) Maintains confidentiality of the Bank’s customers and data.12) Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading theinformation posted in the Contact Centre’s knowledge management system.13) Keeps abreast with current issues in the banking environment and competitors’ innovations.14) Other work related duties as assigned by supervisor

1) Daily monitoring job routine for all team - Nationwide2) Support and plan marketing for ACSON product especially air conditioner and spare part3) Searching new contacts via online4) Monitoring each team from each project performance and execution (quotation etc)5) Working closely with CFO6) Monitor progression of contract to meet deadlines7) Establish regular meeting and help to solve arising issues8) Monitor company's cash flow on monthly basis9) Handle payment to suppliers, staff claim and employee's salary

1) Provide floor support, learning sessions, coaching and feedback to agent2) Assist in driving metrics of the team.3) Monitor closure of service level regularly.4) Ensure prompt escalations to Team Leader. 5) Monitor performance & quality scores of the team6) Take production calls as well as escalated calls.7) Monitoring case closure, backlog reports, discuss challenges and next actions.8) Reviewing program level performance daily, weekly & monthly performance strategies actions.9) Mentoring and providing coaching for Level 1 to understand process complex troubleshooting & configuration.10) Gatekeeping customer satisfaction for DSAT/NSAT prior to case closures.

1) Responds to customer technical problems/issues related to hardware and networking via email and phone. 2) Assists customers by diagnosing problems and providing resolutions for technical service.3) Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls.4) Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.5) Advise/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.6) Remains knowledgeable of Dell's product line, policies, and procedures.7) Knowledge in how to interact with Microsoft Windows Operative Systems and Basic Internet Tools.8) Focuses on delivering a positive customer experience according to Dell standards.9) Reviews and distributes pertinent cross-functional information. Escalates more complex customer technical issues to senior level support.Achievement :1) QA Apprentice Dell SEA 20182) Best Agent for Q1 in Dell SEA SA Commercial SGMY Voice Jan - March 20183) Best Agent for Q4 in Dell SEA SA Commercial SGMY Voice Oct - Dec 20184) QAA Apprentice Dell SEA 20195) Best Agent for Customer Raves Jan - March 20196) Best Agent for the year 2019 Dell SEA Commercial SGMY Voice 7) Be a backup of Case Mentor in Dell SA Commercial MYSG team from March 2020 - Dec 20208) Promoted as Case Mentor in Dell SA Commercial MYSG team from Jan 2021 until Oct 2021

1) Assist customer via inbound calls2) To identify customers problem on TM100 Tech product and assist them to solve the problems by providing the right troubleshooting.3) Determines requirements by working with customers.4) Answer inquiries by clarifying desired information, researching, locating, and providing information.5) Resolves problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.6) Maintains call center database by entering information.7) Keeps equipment operational by following established procedures; reporting malfunctions.8) Updates job knowledge by participating in educational opportunities.9) Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.I was participated in few of event which are: 1) Involved in QA Pilot team for a month2) Participated in telematch for VADS event3) Committee for Tamar dedication day4) Involved in Tiffin day during Ramadhan5) Committee in Merdeka dedication day6) Participated/Committee for RNR Merdekaraya7) Involved in LME Project (1/7/16-30/9/16) – Top 3 for LME Project which represent TM100 department.8) Involved in decorations during events9) Participated in Proof of Concept for TM Mass Market Motivational Product Training

1) Contact businesses and private individuals by telephone to promote financial products and services.2) Solicit orders for goods and services over the telephone.3) Explain the product or service to potential customers.4) Deliver scripted sales pitch to the customer.5) Handle customers’ enquires and questions.6) Obtain customer information including names and addresses.7) Record customer details including reaction to the product or services8) Input order details into the computer system.9) Conduct customer and marketing surveys.10) Contact customers to follow up on initial interaction.

1) Support engineer for setup new jig at production line. 2) Support engineer during new model introduction. 3) Trouble shooting jig breakdown which have 3 operation that are Writing Software, CBA (Circuit Board Adjustment) and FA (Final Assembly) 4) Doing board testing under PWB (Printed Writing Board) from several suppliers before Sony picks the right board to use in production line.

1) Support engineer to do testing on coaxial cable if there got any demand such as PSTN route. 2) Support engineer to monitor all the station including broadcasting and telecommunications at Ulu Kali (Genting Highlands) and KL Tower.