Nadia Boukhatem Email & Phone Number

Dubai, Ae

Dubai, Ae

Dubai, United Arab Emirates

Qatar

• Assisted customers with varying questions using product knowledge and service expertise.• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.• Handled phone, email, and social media enquiries with consistent customer service across multiple channels.• Participated in regular training to maintain up-to-date knowledge on company products and policies.• Managed high-volume customer queries simultaneously through effective… Show more • Assisted customers with varying questions using product knowledge and service expertise.• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.• Handled phone, email, and social media enquiries with consistent customer service across multiple channels.• Participated in regular training to maintain up-to-date knowledge on company products and policies.• Managed high-volume customer queries simultaneously through effective multitasking.• Managed bookings using Booker software to schedule, cancel and re-arrange Daily appointments.• Used clinic software system to generate invoices and process client payments.• Called potential customers from marketing lists and referral programs to engage and discuss personal needs.• Generated leads to bring in new client revenue and improve bottom-line profitability.• Secured new commercial opportunities by strengthening sales pipeline with senior business teams.• Increased customer satisfaction from 45 to 65 % within 1 year, providing a superior level of customer service by offering applicable product solutions or suitable alternatives. Show less

Qatar

• Develop and execute sales strategies: Utilize my analytical skills to read financials and budgets, converting them into actionable sales plans. Monitor the efforts of the marketing team, formalize their strategies, and ensure a strong return on investment (ROI) for marketing spend.• Coordinate with customer care: Collaborate closely with the customer care team to translate customer concerns and feedback into valuable opportunities for the business while using excellent communication… Show more • Develop and execute sales strategies: Utilize my analytical skills to read financials and budgets, converting them into actionable sales plans. Monitor the efforts of the marketing team, formalize their strategies, and ensure a strong return on investment (ROI) for marketing spend.• Coordinate with customer care: Collaborate closely with the customer care team to translate customer concerns and feedback into valuable opportunities for the business while using excellent communication skills to foster a customer-centric approach and enhance customer satisfaction.• Create synergies within departments: Identify opportunities for synergy and collaboration across different business departments, fostering a cohesive and efficient working environment. Proactively seek ways to align goals and strategies for improved overall performance.• Develop promotions and campaigns: Demonstrate creativity and business acumen by creating compelling promotions and campaigns on a monthly basis. Utilize market insights and financial analysis to ensure profitability while attracting new customers and maximizing revenue from existing ones.• Provide monthly sales plan: Handling sales planning process by preparing and presenting a comprehensive monthly sales plan. Incorporate sales targets, strategies, and forecasts, highlighting areas for growth and improvement.• Continuously explore new ideas to improve our offerings and meet customer preferences. Show less

Qatar

Kuwait

• Welcomed patients with kindness to enhance checking in processes.• Scheduled patient appointments using company booking system.• Managed digital and manual filing systems.• Communicated results to patients following instructions from medical professionals.• Monitored stock and ordered stationery and medical supplies.• Processed billing and payments using medical software.• Kept reception and waiting areas neat and clean to make patients feel welcome and… Show more • Welcomed patients with kindness to enhance checking in processes.• Scheduled patient appointments using company booking system.• Managed digital and manual filing systems.• Communicated results to patients following instructions from medical professionals.• Monitored stock and ordered stationery and medical supplies.• Processed billing and payments using medical software.• Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.• Handled various day-to-day admin responsibilities to maintain smooth business operations.• Provided clerical support to company employees, including copying, faxing and file management. Show less

Tunisie

• Completed bookings and reservation amendments using hospitality property management software.• Employed strong product and systems knowledge to handle booking enquiries.• Applied upselling strategies to achieve revenue increase through car hire and tour bookings.• Anticipated and promptly responded to guests’ requests for upgrades and restaurant bookings.• Accommodated client requests for customizations or modifications as best as possible.• Achieved monthly revenue… Show more • Completed bookings and reservation amendments using hospitality property management software.• Employed strong product and systems knowledge to handle booking enquiries.• Applied upselling strategies to achieve revenue increase through car hire and tour bookings.• Anticipated and promptly responded to guests’ requests for upgrades and restaurant bookings.• Accommodated client requests for customizations or modifications as best as possible.• Achieved monthly revenue targets in dynamic and competitive sales environment.• Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.• Managed and escalated complaints effectively, resulting in 90% positive customer outcomes Show less

Tunisie

• Used case management system to monitor and maintain case-related information and court deadlines.• Answered telephone calls and relayed messages effectively, maintaining strict confidentiality throughout.• Revised previously prepared legal documents to reflect changing information or improve compliance with standards.• Monitored and performance-managed office support staff.• Liaised with court staff to schedule trials, hearings and pretrial witness interviews.• Wrote legal… Show more • Used case management system to monitor and maintain case-related information and court deadlines.• Answered telephone calls and relayed messages effectively, maintaining strict confidentiality throughout.• Revised previously prepared legal documents to reflect changing information or improve compliance with standards.• Monitored and performance-managed office support staff.• Liaised with court staff to schedule trials, hearings and pretrial witness interviews.• Wrote legal contracts for business and personal transactions.• Handled comprehensive diary, meeting and travel coordination for partners.• Maintained updated case files, practice records and law libraries.• Organized meetings for solicitors and clients.• Drafted legal correspondence on behalf of partners, using attention to detail and communication skills to produce-error free documents.• Organized personal and professional calendars, supplying timely reminders of upcoming meetings and events.• Copied, scanned and faxed documents to assigned recipients. Show less

Certificate, Crm

Certificate, Excel

License Applied In Electrical Engineering Bac +1