- Develop and create marketing materials, such as email campaigns, e-commerce sign up forms, newsletters.- Analyze and report on the performance and efficiency of campaigns based on measurable variables such as email open rate, click rate and conversion rate.- Develop equitable product discount strategies- Analyzing consumer behavior through A/B testing to develop targeted email campaigns

- Provide wheel and tire recommendations depending on year, make and model of vehicles- Handle customer inquiries regarding inventory, competitor price matching, and order follow up- Handle customer complaints while providing solutions in line with company policies and procedures- Communicating with various suppliers within the automotive industry- Simultaneously managing multiple online chats- Analyzing market pricing to ensure pricing markups are competitive

- Provided e-store support for clients via e-mail, phone and chat- Order Entry and follow up- Worked closely with program specialists, and the merchandising team to ensure that e-stores function properly

- Worked with multiple field representative teams to service key accounts with product sourcing, quotes, order-entry, order processing, order follow-up, order delivery and invoice resolutionEnsures customers have complete satisfaction with their Staples experience- Had direct contact with vendors via product sourcing, purchase order generation, tracking of proofs and order status updates, confirmation of net pricing and delivery dates

Tasks: - Identifying and assessing customers’ needs to achieve satisfaction- Managing high volumes of incoming calls and customer inquiries - Making outbound calls to customers regarding their e-commerce orders, and other inquiries- Handling customer complaints, and providing appropriate solutions while following company policies and procedures

Tasks: - Developed an orientation package for new internship students/employees.- Conducted a workplace climate evaluation through survey and interview research. - Facilitated discussions regarding the results of the workplace climate with employees at the organization. - Provided a summary report of research findings and recommendations. - Developed a client information package to explain and promote services to clients and partnering organizations. -… Show more Tasks: - Developed an orientation package for new internship students/employees.- Conducted a workplace climate evaluation through survey and interview research. - Facilitated discussions regarding the results of the workplace climate with employees at the organization. - Provided a summary report of research findings and recommendations. - Developed a client information package to explain and promote services to clients and partnering organizations. - Completed grant applications for government funding Show less

Tasks: - Facilitating working task groups - Providing feedback on assignments and group presentations - Invigilating exams - Guiding students and answering questions regarding learning content Course: AHSC 232, Working in Task Groups