Nadia Lee Email & Phone Number

San Francisco Bay Area

- Secured executive sponsorship to build and launch an OCM practice, delivering business transformation, technology implementation, and process optimization projects for 6,000+ staff with a 4-person team.- Designed and implemented a change management framework and playbook with standards, tools, and processes for communications, training, support, and impact assessments.Acted as the organizational change SME, coaching executives and leaders to drive adoption, utilization, and alignment.- Led OCM strategy and execution for key initiatives:- SAP Implementation: Successfully launched SAP by defining the OCM strategy, communication plan, and training program, resolving team conflicts, and addressing mid-project staffing challenges.- Digital Commerce Transformation: Directed change strategies for 16 integrated programs, enabling adoption of new systems, aligning processes, and building scalable capabilities. Managed impact assessments and ensured smooth transitions.- Supported collaboration technology adoption, integrating tools like Google Workspace, Slack, and Smartsheet into business processes to boost productivity and innovation.- Created a learning portal and the "learning bytes" series to enhance training, simplify migrations, and increase adoption among employees.- Established governance processes for collaboration tools, ensuring security compliance, cross-platform integrations, records retention, and vendor SLA adherence.- Fostered a culture of innovation by cultivating technology evangelists, maximizing program ROI, and empowering teams to drive collaboration and efficiency.

Oakland, California, United States

- Created and executed change management and program implementation strategies for a healthcare organization with 135,000+ employees across 2,000+ sites nationwide.- Led cross-functional communications planning, from impact analysis, objectives, key messaging, and audience segmentation to multi-channel campaigns, monitoring, and evaluation, to maximize adoption, usage, and ROI.- Launched the Early Adopters Program to 15,000+ employees as the Project and Change Management Lead, streamlining feedback loops, creating product advocates, improving peer-to-peer support, and driving adoption.

Greater New York City Area

- Led the design, development, and implementation of change management and business transformation strategies for technology SaaS solutions used by 10 subsidiaries with 10,000+ employees across 250+ sites.- Served as a change management advisor for 4 customer success managers to successfully implement Google Workspace, Slack, Dropbox, and Poppulo and drive adoption and utilization by all 10,000+ employees.- Defined and executed the rollout and change management strategy to migrate from Office Exchange to Google Vault, consolidate 61TB of archived email data into one system, enable data retention, and mitigate legal risk.

Greater New York City Area

- Defined and executed the product vision and change management strategy to roll out Slack, Dropbox, Google Workspace, Evernote, Remedy on Demand, and Okta to 6,400+ employees across 20+ sites.- Migrated all employee drives from local network servers to Dropbox, increasing employee drive utilization from 10% to 40%, and enabling the business to shut down all local servers coming to end-of-life with zero downtime.- Reignited a stalled transformation project and transitioned 2,000 employees to Gmail/G-Suite in <3 months.

Sydney, Australia

- Co-led the transition from MS Office to Google Workspace for a company with 9,000+ staff across 300+ sites.- Achieved change initiative objectives on time and on budget by boosting employee adoption and usage.