Nadia Jackson Email & Phone Number

Warner Robins, Ga, Us

- Required to investigate and provide comprehensive responses to meet card members' inquiries.- Conduct thorough research using various sources, including online databases and direct communication with vendors. Maintain a meticulous tracking system to ensure timely and accurate responses.

- Ensured that all Veteran's Disability Benefits Questionnaires were completed with precision, reducing errors and streamlining the benefits claims process by conducting a thorough examination of all submitted documents. - Utilized the Electronic Medical System (EMS) to input and update 100+ questionnaires monthly to comply with established quotas, protocols and deadlines, transferring them and maintained comprehensive records of all interactions with healthcare providers and doctors.

- Communicating with at least 50 customers per day, helping them gain a deep understanding of the unique customer service requirements for each contract, including Ohio Unemployment and Red Cross, by quickly learning relevant policies and procedures.- Demonstrated versatility by handling a wide range of customer inquiries and issues, whether related to unemployment benefits, disaster relief, or other services, with professionalism and empathy all while exceeding 90% customer satisfaction… Show more - Communicating with at least 50 customers per day, helping them gain a deep understanding of the unique customer service requirements for each contract, including Ohio Unemployment and Red Cross, by quickly learning relevant policies and procedures.- Demonstrated versatility by handling a wide range of customer inquiries and issues, whether related to unemployment benefits, disaster relief, or other services, with professionalism and empathy all while exceeding 90% customer satisfaction ratings. Show less

-Achieved a 95% customer satisfaction rate in dining experiences, receiving positive feedback for attentive and personalized service.- Received requests from customers for show tickets, necessitating prompt sourcing of high-quality tickets for various entertainment events, and dining reservations.- Utilized established networks and online platforms to locate and purchase tickets promptly.

- Analyzed the technical needs of 80 or more customers weekly troubleshooting Apple mobile devices and computers, working through a list of solutions from rebooting devices to reinstalling software packages, resolving calls and chats by either fixing the issue or setting up a repair.- Utilized the iLog system to run diagnostic tests on devices remotely and log findings in the ticketing system, ensuring that customers received the most accurate technical support.

Remote

- Assisted customers in resolving account-related issues, including billing problems, password resets, and profile updates which led to customer satisfaction ratings of 90% or higher monthly.- Exhibited great flexibility in dealing with diverse customer inquiries and adapting to changes in procedures or protocols. Consistently prioritized the customer's experience, ensuring their needs were met.

Proficiency Certificate, Phlebotomy Technician/Phlebotomist

Aaot, Office Technology

Diploma Of Education, General Studies