Nadia David Email and Phone Number

The David Restaurant Group is a multi-concept company located in the Greater Cincinnati area. DRG developed concepts include: Butterbee’s American Grille, Tender Towne and Country Inn Restaurant. DRG also owns and operates several Skyline Chili Franchises.Skyline Chili means passion, and the customer service index rankings are truly amazing. The general manager leads, manages, and develops the business and the people. Guests are passionate about Skyline, and Skyline seeks the same enthusiasm and drive for hospitality from the staff and leadership team. Skyline Chili has 36 corporate-owned stores throughout Ohio, and a large franchise base across 4 states. Skyline is a medium volume fast-casual concept with steam table operation. The managers oversee the entire operation from the front-of-house perspective. With the food prepared right in front of the customers, Skyline looks for those who will entertain and be entertained by the banter that bounces back and forth between guests and staff.Responsibilities Included:Communicate effectively and build relationships with guests Hire, interview, train and develop team of 20-25 individualsSchedule all shiftsInventory purchase & maintenanceCost ControlsProduct quality controls Indoor and outdoor building maintenance, cleanliness, and appearanceBuild sales and customer baseUtilize POS system - input & track financial dataUtilize POS system - track customer behavior and trendsAnalyze data via POS reportsCash controls & bank depositsNetwork & build relationships within communityPlan, schedule, and execute fund raisers for local non-profit organizations

Train newly hired team members, with focus on exemplary customer service and company proceduresAssisted in creation of new menu layouts and pricing for Country Inn Restaurant, Errands, Filled in wherever neededConsulting - offered many ideas that were successfully implemented and still in use (marketing, advertising, pricing, process and product innovations, cost controls, introduced social media marketing, new menu designs, new marketing strategies, training policies, employee retention, guest retention, simplified process of adhering to proper safety regulations throughout multiple locations)

Delivery exemplary customer serviceBuild relationships with clientsPerform basic account maintenance for clientsManage safe deposit boxesPerform bank transactionsControl and balance ATM MachineAssist personal bankers with loan documents and other banking/financial documentsAnalyze client database in order to scan for potential sales opportunitiesAfter analyzing client database, contact clients and schedule sales appointments with personal bankersIn my first week, I set appointments for personal bankers that resulted in $1 Million in salesConsistently won branch sales challenges

Deliver exemplary customer servicePerform bank transactions for clientsBuild relationships with clientsAssist with sales referralsCash handling/Cash controlsPerform dual control security measuresATM balancing and maintenance I consistently won branch competitions for the sales referrals

My responsibility during this time was to train newly hired team members, with the main focus being on how to deliver outstanding customer service. I was also responsible for making newly hired team members aware of safety procedures, and all other policies and guidelines

Deliver exemplary customer service to all guestsBuild relationships - facilitate repeat business from guests