Team Management Manage the inbound, outbound and publisher relationship teams HR management, performance tracking and team feedback Daily operational involvement Employee and culture development and mentoringPublisher Relationship Management Conduct on-demand publisher eBook training. Maintain continuous communication on publisher deadlines and milestones. Ensure successful upload of titles, and communication of any problems.Content and System Management Act as a system owner of publishing Admin system (testing, providing feedback, identifying development ideas, working with developers, etc.) Resolve escalated eBook issues Manage and facilitate planning schedulesInbound Management Ownership of inbound warehouse setup (product lists, stock linking) Demand planning and forecasting Stock procurement Inbound supplier contracting, communication and management Inbound supplier performance and cost management Escalation of inbound supplier performance concerns Management of procurement process, payment approvals, cash planning and financial recons Identify and run inbound operational and improvement projects Collaboration with warehouse on priorities and operations Support improvement projects of inbound warehouse functionsOutbound Management: Outbound supplier performance and cost management Escalation of outbound supplier performance concerns Identify and run outbound operational and improvement projects Collaboration with warehouse on priorities and operations Support improvement projects of outbound warehouse functionsGovernance and Reporting: Perform analysis and reporting on supply chain operations Report and communicate SLA statistics Report discrepancies to management as required Report on project progress to relevant stakeholders Comply with audit requirements Implement and manage procurement protocols and procedures (cash planning, estimates) Implement recurrent KPI and budget reporting

Act as a liaison between publishers and ITSI in making sure the publishers are satisfied, theyunderstand the solution and their content is available for ITSI customers. Keep in contact with current publisher partners:Determine if they require any assistance regarding their digital content.Keep them informed of any changes and new features on the platform.Request additional eBooks from publishers and ensure they are uploaded to the platform. Content and system management:Manage eBook distribution channels/feeds between ITSI and the publisher.Upload eBooks to the platform via FTP servers on publishers’ behalf or assist publishers to do so themselves.Report any eBook errors to publishers and provide feedback to readers.Test the ITSI Admin platform, report errors and give feedback to developers on needed improvements. New publisher on-boarding:Introduce new publishers to the ITSI system and provide initial training as required.Ensure successful upload of digital titles and assist publishers with any uploading problems.Advise publishers regarding eBook validation errors. Training:Provide initial and follow-up training to publishers on the ITSI Admin system as required. Provide training to internal staff members on the ITSI Admin system.

Liaise with clients - discuss their eBook needs and that of their target audience, draw up quotations, discuss and close contracts. Determine the client's exact requirements by developing a sample for the client to access.Develop the ePub style guide according to the client's needs and best ePub practices.Plan and manage the development schedule and work allocation of an ePub project.Inform developers of the requirements and specs of a particular project. Assist in ePub development or develop directly as required.Test ePub structure, appearance, correctness, consistency and quality on various devices and platforms. Make sure the ePub complies to the latest ePub3 IDPF standards.Manage the sign-off process of an ePub project - follow up with the client to determine the accuracy and success of the project.

First new dayhouse at the university in 10 years