Management of both hardware and software based clients and resellers.Managing channel partners and resellers.Strategic planning within channel to increase and promote sales and visibility of the particular products.Understanding Margin requirements and discussion with channel partners to increase their profitability by means of buy in and potential forecasting for inbound opportunities and projects.Marketing initiatives and campaigns to assist channel partners with closing of any potential opportunities.Product and service training to channel partners and internal sales divisions for cross and up selling opportunities.Brand Building and awareness campaigns by means of various marketing strategies.Management and growth of the Cloudgate & Cloudware products.Vendor & supplier negotiations, cost reviews and pricing negotiations to achieve better margins on resell pricing.Securing sole mandate to sell vendor cloud base software within South Africa and then the entire Africa territory.Understanding cloud based licenses of competing brands, in order to show case why Cloudware is the better option.Competitor Analysis and scanning the markets for opportunities and trends that give the business an advantage over their competitorsEnsuring all custom and NCRS compliance and certification for products to be released and sold with South Africa.Contract renewal and negotiation in terms of user expansion and software license requirements.Client product and information presentations.Building pipeline and high closure ratio to achieve monthly and yearly targets Attending meeting with sales team as a support structure from a strategic and technical perspective.

Account based marketing and research to onboard new clients.Strategic meetings and understanding of budgetary requirements and technical requirement of a clients environment.Knowledge and engagements of all mediums of connectivity, VoIP Solutions, Office 365, firewalls, software solutions, protection solutions, active monitoring and various hosting environments.Contract renewal and negotiation in terms of securing future revenue.Client product and information presentations.Building pipeline and high closure of monthly and upcoming opportunities.Scoping session with SSWAT and other technical departments to ensure the correct solution and implementation of solutions.Liaising internally with Projects on timeframes and ETA’s, in order to close off any projects and opportunities and start gaining revenue.Price comparisons in order to onboard new clients.Constant client engagement in order to retain, upsell and cross sell and upgrade where necessary. Site visits and audits with SSWAT team or technical support.Engagement with onsite support to see if there are opportunities to discuss with clients.

Provide best service and optimum product forevery season from sell-in to sell-thru.Coordinate and develop product presentationsbased on seasons.Manage and monitor account level P&L fortarget requirements delivery.Prepare marketing plans commensurate toseason supporting key initiatives.Forecast account as seasonal and orderproactively book management.Analyse sales regularly to manage life cycle ofproduct, inventory models and selling rate.Supervise rival’s performance and activitiesand implement strategies.Participate in national and regional salesmeetings along with trade shows as required.Upgrade and maintain complete organizationknowledge and product and service familiarity.Manage current business and produce profitfrom new business for assigned accounts.Conduct market analysis and evaluatecompetitor’s practices and market status.Ensure excellent customer satisfaction workingwith customer.Maintain and update client contact records.Developing a solid and trusting relationshipbetween major key clients and company.Resolving key client issues and complaintsDeveloping a complete understanding of keyaccount needs.Anticipating key account changes andimprovements.Managing communication between key clientsand internal teams.Strategic planning to improve client results.Working with design, sales team, creative,advertising, logistic, managers, marketing, andteam members from other departmentsdedicated to the same client account to ensurethe highest quality of materials are beingproduced and all client needs.Planning and presenting reports on accountprogress, goals, and quarterly initiative toshare with team members, stakeholders, andpossible use in future case studies or companytraining.Meeting all client’s needs and deliverablesaccording to proposed timelines.Analysing client data to provide customerrelationship management.Expanding relationship and bringing in newclients

B2B Client management− maintaining & growing existing portfolio.− Building and maintaining strong relationships with all clients.− Scheduled meetings with top 30 clients.− Entertainment allowance for top clients.− Growing existing portfolio by adding additional services. Work closely with Ops to ensure that allservices are carried out timeously and efficiently.Involved in National & Tender site survey & meetings.Conducting of site surveys to ensure a thorough needs analysis is completed prior to quoting.Compiling and presenting of Service Level Agreements.Renewing all expired rental contracts for an additional term. Proactive measures to ensure client retentionImmediate reactive plan of action in the event of cancellations.Address all client concerns, ensuring all queries are resolved in a timely manner.Monthly forecast for expected cancellation and contingency plan to recoup loss in revenue bysourcing additional streams of revenue.Weekly meetings with Branch Manager.Client retention and support.Planned ranges/products and review of any out dated ranges/productsAnalysis of weekly and monthly reports to establish further growth and additional revenue.Market research in terms of new products or concepts to offer the client.Liaising with product development in terms of new concepts and samples.Negotiating price increases.Forecast and planning and have proactiveplant of action and avoiding any stock related issues.Tracking of stock and ETA'sTracking of orders and post delivery follow ups.General administration duties.

Handling the A - Z needs of our biggest clients- Ensuring that the client’s needs are met- Management of their account- Contact point for any escalations andqueries from an operational andaccounts perspectiveGeneral Administrative Duties include but arenot limited to, include:Processing and overseeing of:- Credit notes- Journals- Opening of new accountsManagement of Debtors Administrators,Contracts Administrator, Filing Clerks.Including: Monitoring of leave, disciplinaryactions, micromanagement where necessary toachieve monthly target.- Communication between staff members- Regular assessing and meetingsregarding performance & disciplines- Ensure all contracts are scanned andcopies and disks kept off site- Targets and Commissions- Assist contracts administration withqueries regarding any billingWeekly visits to clients to ensure:- Account queries- Billing related queries- Cancellation of billing, New products- General queries regarding servicesLiaising with Operations regardingSuspension of accountsPreparing and handing suspended accountsover to legal, assisting with final demand lettersRevenue Reconciliations & reports- Monthly Billing report- Monthly Difference report- Monthly Debtors Age for all generalmanagersFull management and monitoring of monthlybilling- Expiry Reports- Running recurring billing- Balancing of relevant reports- Running Billing on mailpacManagement of contractsPreparing Intercompany billingManage Cash & Cheques received by Ops &Sales and arrange monies to be bankedManage Vending machine moniesPrepare Monthly Board Pack reportliaise with all area managers, GM’s andDirectors regarding outstanding accounts ordifficult customers.General Administrative dutiesMonitoring and ordering of stationery

Currently over see 11 staff members whomaintain various clients POS (point of sale)database.Monitoring of all BOM packs (bill of material)that comes in from branches nation wide.The department loads all information givenfrom support teams or engineers. From theinception of a new stores to the movement,rollouts or upgrades of equipment to all storesnation wideMy role to ensure that what the client getsbilled for on monthly maintenance is asaccurate as possible. We use a system calledNavision and I need to ensure that it’s usedproperly to its full potential. All departments areinterlinked and it is of the upmost of importancethat the correct information be capturedbecause one small error can cause a biggerproblem down the chain.I over see daily asset changes that the callcentre log for each client and ensure that mydepartment approve or reject the correctinformation.We are only a year into using Navision and all“Nav” related queries come to me and mydepartment such as engineers being stockblocked to incorrect CPU’s being under thewrong clients database.Weekly reporting on status of paperwork inorder to bill customers at the correct time.Some of our big clients are: Shoprite,Checkers, Woolworths, Mr Price Group, TFGGroup and much more. So if you imagine howmany tills are in each store nationwide andthen consider all the variables that go into thatPOS, my department needs to be precise andaccurate because at any given momentprojects to procurements request databasereports for various customers and all ournumbers need to tie up together. What projectshas projected to what procurement haspurchased all need to be what has beeninstalled by the installations teams and whathas been carefully captured by the databasedepartment.