 Build and lead the digitalization of the group through customer experience design and smart applications to empower all our service agents  Manage a global team of 60 individuals located in Head quarters and in Lyon (operational contact center in charge of leading business opportunities and measure operational satisfaction) Lead the agile building of a customer portal (B2B) through personae’s design and agile methodology to unify, harmonize and design a state-of-the-art customer… Show more  Build and lead the digitalization of the group through customer experience design and smart applications to empower all our service agents  Manage a global team of 60 individuals located in Head quarters and in Lyon (operational contact center in charge of leading business opportunities and measure operational satisfaction) Lead the agile building of a customer portal (B2B) through personae’s design and agile methodology to unify, harmonize and design a state-of-the-art customer portal besides multiple ERP and countries Lead a customer centric organization through curated data leading data quality projects, customer data platform to build predictive behaviors algorithms to enhance and provide our customers with relevant trends and ease their experience with Elis Lead our Customer marketing Insights team to deliver relevant trends (competitive) and qualitative data to support our customer centric strategy and foster this culture through all departments Lead and design our customer relationships program to enhance loyalty and increase retention  Lead and train our teams, plants and supporting services around our 360-degree vision of the customer. Foster and embody a culture of inspiration, innovation, and customer obsession culture within the company Show less

Orchestrate the activity of this sales E-commerce & marketing organization and to be a key contributor to OUI.sncf achieving its ambitious international sales growth objectives across all channels (B2C, B2B, C2C)and territories (USA, LATAM, APAC & AMEA)

Build and Drive the e-commerce strategy for Mass brands of L'OréalNegociate with online re-tailerscreate and drive awareness around the mass brands of L'Oreal (L'Oreal Paris, Garnier Gemey Maybelline and Lascad) on e-channels.Develop presence and brand perception on e-tailers sitescreate and conduct strategic commercial partnerships with e commerce pure players grow and nurture new area and distribution channels for the mass brands of l'Oreal (DPGPF)

develop tailored winning 4 P's strategies for Walmart, Kroger and food accounts.

create and enforce the commercial strategic plan of the company