• Provide information to students regarding financial aid program requirements and procedures. • Demonstrate integrity, ethical behavior in working with confidential information and maintain a high level of confidentiality in a call center environment. • Interpret, apply and comply with federal, state and institutional regulations governing student financial aid; maintain current working knowledge of guidelines/regulations related to financial aid.• Participate in all FA meetings, training, and events as assigned. • Respond to all inquiries within 24 hours. • Provide exemplary customer focused service for the student.

• Responsible for administration of the special pricing program, ensuring compliance with federal regulations, Sarbanes-Oxley, and internal Orthovita policies and procedures.• Verify district managers’ approval for one-time discounts, or sent out forms and documents needed for long-term pricing contracts.• Process all special pricing request forms approved by district managers within three business days.• Created and maintains price discrepancy program. Initiates contact with customers to resolve all pricing discrepancies.• Primary contact for the Finance Department assisting them in researching pricing disputes, short payments, and non-payment issues.

• Maintain a portfolio of approximately 750+ accounts.• Establish contact with homeowners via telephone or letters.• Negotiate and partner with homeowners/mortgage brokers /realtors with short payoffs, short refinance, payoffs or settlements.• Refer accounts for foreclosure also monitored accounts for surplus from foreclosures and active bankruptcy.