Nadia M. Email & Phone Number

•Assisted the Palliative Care Director in creating and implementing program management tools and templates, which enhanced the efficiency of the project management process.•Identified and addressed potential project challenges, such as delays and budget issues, by collaborating with internal and external teams, ensuring adherence to project timelines and financial constraints.•Partnered with providers and senior executives to enhance care quality and establish a system-wide continuous improvement policy for ambulatory and outpatient services, reducing errors by over 10%.•Applied expertise in global health, international development, and program management, contributing three years of experience to the successful completion of a capstone project.

• Led and mentored a team of 10 practice staff members, fostering a positive work environment that increased staff morale by 10%, resulting in a decrease in staff turnover within 3 months. • Implemented efficient communication strategies utilizing telehealth for the patients, resulting in a 20% improvement in patient access and operational coordination within the nephrology practice (especially among the older population). • Demonstrated excellent problem-solving skills by assisting clinical and administrative staff on addressing daily operations of the medical office tasks, ensuring peak performance, and increasing distribution by 17%.

• Achieved a 26% increase in operational effectiveness by facilitating in-patient administration, evaluating, and analyzing data through Epic and Excel, while meeting or exceeding patient objectives.• Utilized Epic and provided information technology management to track revenue cycle management and processing of medical claims for over 100 patients daily.• Navigated health insurance benefits for hundreds of patients presenting for care. • Utilized Epic medical and informational software.

•Managed all aspects of store operations, organization, maintenance, and ordering functions.•Immediately addressed problems with customers to promote quick and successful resolutions increasing repeat visits 55%. •Evaluated employee skills and managed all documentation and drafted weekly project communication reports, which were presented at meetings.

Master Of Public Health - Mph, Health/Health Care Administration/Management

Bachelor Of Science - Bs, Public Health