Nadia Peiris Email & Phone Number

Australia

Australia

Melbourne, Victoria, Australia

Key member of the management team looking after the shelter operations across Victoria, maintaining the highest of standards working within the legislative requirements of the Code of Practice and contributing to the development and implementation of RSPCA strategic and operational plans. Successfully builds a positive rapport with internal and external stakeholders. Engages in creating a culture of inclusivity, collaboration and professionalism. Tasked with the overall operations of the RSPCA Animal Care Centres across Victoria. Oversees and assesses operational and financial performance, ensuring a focus on effectiveness and continuous improvement and achieving key animal welfare indicators.Leading a large team of 150 shelter staff, which includes 5 Supervisors and 7 Team Leaders. Manage the effective coordination between local government agencies and RSPCA Victoria. Closely and effectively liaises and communicates with essential stakeholders across multiple RSPCA states and territories. Maintains strong customer focus with the ability to implement strategy and processes that will increase community engagement with the RSPCA.

Melbourne, Victoria, Australia

Effectively managed the shelter at RSPCA Burwood East in accordance with RSPCA policies and procedures, relevant legislative requirements and contractual requirements.Successfully ensured the values, vision and direction of the shelters were met by effectively managing within the RSPCA People Management Framework.Enhanced the provision of quality customer service by ensuring shelter staff made internal and external customers and their needs a primary focus and had the skills and knowledge to provide accurate and consistent information about animal care.Monitored and reported on shelter operations, accurately identified opportunities for improvement, assisted with the development and operational implementation of consistent programs and initiatives to improve animal welfare outcomes in line with strategic direction of the Animal Care Department.Strongly enhanced the reputation of the RSPCA shelters as the first point of call for animal welfare services and adoptions, by educating customers pertaining to responsible pet guardianship and by developing and implementing processes to maximise the successful re-homing of animals.

Melbourne, Victoria, Australia

Developed and sourced new clients and engaged in customer service management, as needed. Engaged in running quarterly training, including interstate travel to newly established sites. Closely coordinated with clients and effectively established their precise event requirements. Ensured smooth running of daily operations of the business and meeting of all safety regulations. Engaged in procurement and efficiently negotiated catering, audio, visual and rental needs, as needed. Liaised with internal and external stakeholders and successfully ensured the effective delivery of events. Successfully managed staff, from rosters to duty delegation, including HR (Performance Reviews) and recruitment. Conducted accounts management and through MYOB generated all invoicing, accounts payable/receivable & reconciliation. Efficiently involved in drawing up and negotiating eight tenders for new sites; four of which were multiplex sites; and also closely liaised with contractors and suppliers, as needed. Effectively implemented systems that streamlined processes; project managed APP development to completion and helped roll out new accounting system nationally.

Melbourne, Victoria, Australia

Consistently engaged in staff management, rostering, recruitment, training and performance reviews, as required. Regularly used MYOB, processed all the accounts payable/receivable and payroll along with reconciling accounts. Successfully set new guidelines to develop stronger relationships and delivered a higher standard of customer service. Exhibited excellent skills in handling animal management emergency situations especially inured, sick or hostile animals. Demonstrated exceptional familiarity with cleaning procedures, germicides & insecticides & their applications in animal care. Conducted market analysis and applied business management and marketing know-how to establish and grow the business. Key Achievements:- As a live in manager for the Kennel & Cattery that held 120 dogs and 80 cats, productively worked with the business owner to meet and exceed the business goals; facilitated quarterly business reviews and effectively developed revenue strategies and marketing plans.- Successfully demonstrated a strong knowledge of a variety of animal breeds, nutritional requirements and general care.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Biology/Biological Sciences, General

Bachelor Of Science - Bs, Biology, General