Nadia Ramadan Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney Olympic Park

Process mapping using Visio & BPMN shapes for "As Is" and "To Be" processes Business Process Analyst - delivering on end-to-end documents and processesData Dictionary, completing source to target field mapping documents for supplier data Creating validation rules and data standards for supplier and H2R data for when data is loaded into SAP S4 HanaData Profiling Field Mapping Values Data Construction for SAP S4 Hana fields such as IBAN'S, Incoterms Object Classifications Stakeholder Management Stakeholder analysis and classification RASCI's Information Steward scorecard reportingReference data analysis

Sydney Olympic Park

Debtor Analysis Problem SolvingReconciliation'sBusiness Partnering with stakeholders Project Management , development ,implementation and participationCo-ordinated systems testing for projects Manage, compile and co-ordinate KPI and debtor reporting for Australian and New Zealand credit teams Root Cause Analysis Lead for credit team in organisational design projects

Sydney Olympic Park

Led the collections team for both regional and Grocery accountsManaged 5 direct reports and up to 14 indirect reportsCompleted all people processes including, monthly 1:1's, yearly achievement & development reviewsCustomer Service - internal and external Daily management of an Accounts Receivable team and ensuring that Lion cashflow targets are met.Assess the ongoing credit position and processes of accounts and lead the resolution of escalated credit issues Maintain and action accounts on the Lion legal ledger and closely monitor slow payers to minimise risk to LionBuild and Maintain effective relationships with Lion team members

Lidcombe Nsw

Led a team of 7 team membersCompleted all people processes including, monthly 1:1's, yearly achievement reviews & development reviewsManage a portfolio of approx. 2000 accounts independently Daily management of an Accounts Receivable team and ensuring that Lion cash flow targets were metCustomer Service - internal and externalBuild and Maintain effective relationshipsAssess the ongoing credit position and processes of accounts and lead the resolution of escalated credit issuesConduct fortnightly ledger ReviewsCoach all new team members Supervise overall collections for 3 states, report on team performance, Assume responsibility of all credit executives in the National credit manager’s absence and all associated duties

Lidcombe Nsw

Customer risk management, ensured robust credit policy, disciplines and rigor were maintainedRelease credit hold orders ,communicate held orders to customers and repsReview Aged Trial Balance and action outstanding itemsMaintain effective relationships with key business partners and regional business units. Provide customer service - respond to internal and external requests within 24 hours. Partner regional business units supporting sales, customer service executives and logisticsEnsure payment processes are executed in accordance with the SLA and errors resolved daily with regular reconciliationsProduce monthly DSO reportsCall analysis & credit limit reviews Complete reconciliations, allocations , write offs Timely communication of issues/solutions/ risk changes.Deliver fast change in a robust and planned way Address root cause of issues to create improved processes and systems Disciplined approach to problem solving & action planning using tools & resources to ensure robust discussions and outcomes are actionable and measurable