Nadia Shepard
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Nadia Shepard Email & Phone Number

Executive Director of Support Services at NYC Department of Social Services
Location: Hightstown, New Jersey, United States 4 work roles 2 schools
1 work email found @dss.nyc.gov LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email

Work email s****@dss.nyc.gov
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Current company
NYC Department of Social Services
Role
Executive Director of Support Services
Location
Hightstown, New Jersey, United States
Company size
17 employees

Who is Nadia Shepard? Overview

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Quick answer

Nadia Shepard is listed as Executive Director of Support Services at NYC Department of Social Services, a company with 17 employees, based in Hightstown, New Jersey, United States. AeroLeads shows a work email signal at dss.nyc.gov and a matched LinkedIn profile for Nadia Shepard.

Nadia Shepard previously worked as Senior PMO/Customer Experience Program Manager at Innovative Business Concepts, Inc and Project Lead, Office of the President at Keystone Strategy. Nadia Shepard holds Master Of Social Work - Msw, Social Work from Fordham Graduate School Of Social Service.

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Email format at NYC Department of Social Services

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{last}{first_initial}@dss.nyc.gov
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Profile bio

About Nadia Shepard

As a seasoned Senior Project Management professional with over 12 years of experience, I have spearheaded numerous large-scale, high-profile initiatives, driving innovation and positive change at the intersection of technology and business improvement.My expertise spans government project management, staff development, and technology enablement within the government/public sector. I hold a Master of Social Work (MSW) degree from Fordham University Graduate School of Social Services, which has equipped me with a unique perspective on social impact enterprises and policy.My focus lies in leveraging technology to enhance user experience and increase accessibility while ensuring alignment with organizational objectives. I excel in standardizing change management tools, managing user acceptance testing, and delivering sophisticated business solutions. Throughout my career, I have consistently delivered fully immersed projects by overseeing their design, development, and execution.With a track record of successfully leading cross-functional teams through complex bureaucratic processes, I have honed my ability to establish strong relationships with stakeholders at all levels. My experience with NYC SNAP, Cash Assistance, and HASA has provided me with in-depth knowledge of NYC policy and procedural protocols, enabling me to drive business process innovations in social services.I thrive in environments where I can foster camaraderie and rapport among team members while achieving our collective vision and goals. My skillset extends to developing actionable business strategies aligned with both short- and long-term objectives, ultimately enhancing profitability and productivity.I am passionate about progressive innovation and am particularly interested in UX/UI design, user acceptance testing, and initiatives focused on increased transparency and accessibility. I am committed to driving positive change and making a meaningful impact through my work.

Current workplace

Nadia Shepard's current company

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NYC Department of Social Services
Nyc Department Of Social Services
Executive Director of Support Services
Hightstown, NJ, US
Website
innovative-bc.com
Employees
17
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4 roles

Nadia Shepard work experience

A career timeline built from the work history available for this profile.

Senior Pmo/Customer Experience Program Manager

Current
Innovative Business Concepts, Inc

United States

  • Responsible for managing execution risk effectively, delivering on group strategy, and satisfying all stakeholders, as I must deliver on initiatives consistently and transparently. I ensure initiative delivery is.
  • Led the establishment of program plans, risk management indicators, governance processes, and standardized delivery management processes.
  • Championed process improvement initiatives and enforced agile and waterfall best practices to enhance the PMO's capabilities.
  • Assumed a new leadership role within the Customer Experience team, where I focused on fostering streamlined processes for a team of 10 staff members.
  • Oversaw a significant transition in customer service management, implementing new technology within the team framework. Throughout this process, I meticulously validated data while efficiently handling over 7,000 cases.
Mar 2023 - Present

Project Lead, Office Of The President

Keystone Strategy

New York City Metropolitan Area

Managed leadership and knowledge of creation, execution, and improvement of user experience strategic plans, and dealt with complex workflows for technological projects. Created strategic initiatives by contributing to the Keystone Practice spectrum and executed project plans. Collaborated with the CEO, President, COO, and VP on strategic initiatives and.

Sep 2021 - Mar 2023

Senior Research Business Project Manager

Nyc Department Of Social Services

New York, New York, United States

Supervised project and data analysis related to integrity concerns, including research and development of innovative methods of data mining. Analyzed SNAP, cash assistance, and HIV/AIDS services administration operations such as operations flow documentation, stakeholder interviews, site visits, and compilation of metrics on application activity volumes..

Aug 2009 - Sep 2021
Team & coworkers

Colleagues at NYC Department of Social Services

Other employees you can reach at innovative-bc.com. View company contacts for 17 employees →

KD Kiran Dareddy Kiran Dareddy Colleague at Nyc Department Of Social Services Butler, New Jersey, United States, United States View → SR Samantha Rae Lim Samantha Rae Lim Colleague at Nyc Department Of Social Services Central Luzon, Philippines, Philippines View → MK Muhammad Khan Muhammad Khan Colleague at Nyc Department Of Social Services Yonkers, New York, United States, United States View → YE Yevgeniy Epelman Yevgeniy Epelman Colleague at Nyc Department Of Social Services New York City Metropolitan Area, United States View → AW Albert Webb Albert Webb Colleague at Nyc Department Of Social Services Atlanta, Georgia, United States, United States View → LB Lohit Bingi Lohit Bingi Colleague at Nyc Department Of Social Services United States, United States View → RR Reyna Rodriguez Reyna Rodriguez Colleague at Nyc Department Of Social Services Queens, New York, United States, United States View → JN Jarin Nurin Jarin Nurin Colleague at Nyc Department Of Social Services New York, New York, United States, United States View → MB Mary Burke, Mha Mary Burke, Mha Colleague at Nyc Department Of Social Services Scranton, Pennsylvania, United States, United States View → WR William Rozario William Rozario Colleague at Nyc Department Of Social Services New York, New York, United States, United States View →
2 education records

Nadia Shepard education

FAQ

Frequently asked questions about Nadia Shepard

Quick answers generated from the profile data available on this page.

What company does Nadia Shepard work for?

Nadia Shepard works for NYC Department of Social Services.

What is Nadia Shepard's role at NYC Department of Social Services?

Nadia Shepard is listed as Executive Director of Support Services at NYC Department of Social Services.

What is Nadia Shepard's email address?

AeroLeads has found 1 work email signal at @dss.nyc.gov for Nadia Shepard at NYC Department of Social Services.

Where is Nadia Shepard based?

Nadia Shepard is based in Hightstown, New Jersey, United States while working with NYC Department of Social Services.

What companies has Nadia Shepard worked for?

Nadia Shepard has worked for Nyc Department Of Social Services, Innovative Business Concepts, Inc, and Keystone Strategy.

Who are Nadia Shepard's colleagues at NYC Department of Social Services?

Nadia Shepard's colleagues at NYC Department of Social Services include Kiran Dareddy, Samantha Rae Lim, Muhammad Khan, Yevgeniy Epelman, and Albert Webb.

How can I contact Nadia Shepard?

You can use AeroLeads to view verified contact signals for Nadia Shepard at NYC Department of Social Services, including work email, phone, and LinkedIn data when available.

What schools did Nadia Shepard attend?

Nadia Shepard holds Master Of Social Work - Msw, Social Work from Fordham Graduate School Of Social Service.

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