Nadia Shepard Email & Phone Number

New York, Ny, Us

Hightstown, Nj, Us

United States

Responsible for managing execution risk effectively, delivering on group strategy, and satisfying all stakeholders, as I must deliver on initiatives consistently and transparently. I ensure initiative delivery is managed in line with the relevant policies and standards, using standard processes and tooling to improve the level and likelihood of successful outcomes. I identify, help resolve and/or escalate critical issues, risks, and dependencies within and across the team; partner with Executive Stakeholders to ensure mitigation and/or resolution plans are in place. I coordinate activities and make sure meetings with critical stakeholders, including ongoing governance, are scheduled with appropriate attendees; prepare agenda and materials; make sure logistics are secured. With my team, I drive efficient and effective methods to enable enterprise-level decisions. Connect dots and create opportunities to remove obstacles/breakdown silos and enable the success of the program.Key Accomplishments:• Led the establishment of program plans, risk management indicators, governance processes, and standardized delivery management processes.• Championed process improvement initiatives and enforced agile and waterfall best practices to enhance the PMO's capabilities.• Assumed a new leadership role within the Customer Experience team, where I focused on fostering streamlined processes for a team of 10 staff members.• Oversaw a significant transition in customer service management, implementing new technology within the team framework. Throughout this process, I meticulously validated data while efficiently handling over 7,000 cases within a condensed timeframe of three weeks.

New York City Metropolitan Area

Managed leadership and knowledge of creation, execution, and improvement of user experience strategic plans, and dealt with complex workflows for technological projects. Created strategic initiatives by contributing to the Keystone Practice spectrum and executed project plans. Collaborated with the CEO, President, COO, and VP on strategic initiatives and tactical implementation of diverse priorities. Reorganized contractor onboarding process by operating across multiple departments. Served as a liaison between the President and other members of the senior leadership team, to enable the President to focus his time and efforts on more external-facing initiatives such as business development and enhance practice engagement.Key Accomplishments:- Increased effectiveness by 30% by updating operational infrastructure and employing new framework principles, leading to more projects funneled into our pipeline thereby increasing revenue.- Implemented and launched a custom employee-development program that serviced over 100 staff members.- Led the development and design of an internal-communications tool kit used by key stakeholders to generate content and provide firm-wide updates to over 200 staff members.

New York, New York, United States

Supervised project and data analysis related to integrity concerns, including research and development of innovative methods of data mining. Analyzed SNAP, cash assistance, and HIV/AIDS services administration operations such as operations flow documentation, stakeholder interviews, site visits, and compilation of metrics on application activity volumes. Ensured achievement of core competencies through the delivery of training analysis and curriculum approval. Arranged complex testing efforts via cross-discipline teams such as project stakeholders, business analysts, QA, project managers, front-line staff, and systems integrator teams. Observed source access mechanisms, in-depth data flow, and related transformation to specific targets while assisting in the design of alternative approaches.Key Accomplishments:- Led project development for NYC SNAP On Demand to transition the operational flow of 1.6M+ individuals by receiving SNAP benefits from mandated interviews to telephonic interviews. - Directed project life cycle development for Cash Assistance and HASA clients for submission of 45K+ online requests to fulfill emergency needs and decrease 1/3 in-center visits. - Maximized benefit issuance to vulnerable clients via Visio, PowerPoint, and other Microsoft applications to cater audience by offering innovative systems. - Decreased in-center visits of clients by 1/3 of the total count within one year through the deployment of government technology projects.- Developed an online emergency request portal for clients to enhance remote emergency submissions by 25% within the first six months of launch.- Boosted efficiency by 30% by streamlining business operations throughout seven key business practice areas. - Spearheaded four team members for vendor scheduled hours, project expectations, and vendor onboarding.- Facilitated curriculum for the pilot program and telephonic interview system by training 500+ staff members.

Master Of Social Work - Msw, Social Work

Bachelor'S Degree, Forensic Psychology