• Maintain schedule of maintenance and workflows for department of 30 personnel, advising senior managers of last-minute changes or updates.• Ensure all work areas and living spaces are neat and clean and hardware network center equipment is cleaned, disinfected, maintained, logged, and secured.• Support office staff in areas to include phone calls with clients and contractors, record requests, and close daily orders.• Requested and updated daily maintenance orders for highly-sensitive military equipment valued at over $1 Million.• Provide support to senior managers by composing correspondence for internal and external stakeholder engagement. • Gathered information on staff qualifications, equipment operability, and repair timelines and document using internal tracking software system.• Trained junior operations specialists and technicians in the standard operating procedures of the work center.

• Provided assistance to senior training officer by processing scheduling requests and updating tracker.• Conveyed time sensitive information to incoming students regarding status of approval/denial of requests.• Recorded student requests in eNTRS (appointment scheduling software).• Protected students’ personally identifiable information (PII).