Nadia Scott Email and Phone Number

• Resolve customers’ issues through face-to-face, email, online messaging and video chat • Identify trends in issues and report them to internal departments • Follow up with customers to ensure they are satisfied • Keep records of all communications with clients • Recommend and implement procedural changes to improve efficiency and the customer experience • Maintain and create reports using MS Office, as directed by management • Embrace a team oriented environment creating a more creative flow of ideas and project enhancement