Nadia Andrien Email & Phone Number

Région De Bruxelles, Belgique

Région De Bruxelles, Belgique

Brussels Area, Belgium

1) Customer Service- Defining and adapting overall strategy (collection strategy, claims procedure, fines management, etc.)- Team management (recruitment, training, coaching, scheduling, payroll) - Dealing with security issues (e.g. car and/or identity theft, credit card fraud)- Cost management- KPI’s 2) Fleet Management- Defining and adapting overall fleet management strategy- Logistics around ordering, equipping (onboard telematics), branding, cleaning, maintaining, repairing, storing and transporting rental cars (financial leasing)- Identification, acquisition and relations with subcontractors (a.o. negotiation of contracts)- Team management (recruitment, training, coaching, scheduling, payroll)- Cost management- KPI’s3) Account Management (Siemens SA – Huizingen)- Go-to person- Setting up and modifying client account- Identifying and analyzing customer needs/requests- Responding to customer needs and solving problems- Follow-up committees (presenting statistics, suggest improvements)- Billing

Brussels Area, Belgium

- Development of business model and overall strategic approach- Design and development of EU public affairs service offer- Relations with partners- Relations with, and recruitment of sub-contractors (a.o. independent consultants)- Design and development of marketing tools (websites, brochure...)- Drafting of marketing material- Carrying out marketing campaign (including social media activities)- Relations with potential clients- Maintenance of websites- General administrative tasks- Coordination and organisation of events - Drafting of legal documents- Recruitment of new team members

Brussels Area, Belgium

Since 2013, Strauss & Partners only provides event management services1) Participation in the daily work of the consultancy firm:- General administrative tasks - Research on EU mechanisms, procedures, policy issues and funding programmes- Monitoring of funding and policy developments at EU level- Drafting of EU policy briefings/reports2) Development of a new EU public affairs company (IncubatorEurope):- Research- Business model development - Market analysis, including competitor analysis- Definition of target market- Design and development of services- Identification of potential partners and sub-contractors- Design of marketing and communications strategy- Drafting of business and financial plan - General administrative tasks- Recruitment of new team members3) Support to Knowledge4Innovation:- Participation in the annual European Innovation Summit organised in the European Parliament (2012 and 2013)

Maastricht Area, Netherlands

Support to the Unit EU decision-making:- Preparation of seminars- Research and drafting of findings- Creation of PowerPoint presentations- Translation (NL-FR-EN) - Updating seminar material - Maintenance of e-learning portal- Assistance to lecturers during seminars - Follow-up of seminars and analysis of feedbackI was involved in the development of a new seminar on how to successfully lobby the EU institutions.

Brussels Area, Belgium

Support to the Regulatory Affairs and Communications department:- Research on EU mechanisms and legislative tendencies - Participation in committee meetings- Writing of minutes- Drafting of internal newsletters- Participation in Pet’s night, an event organised by IFAH-Europe in the European Parliament- Evaluation of impact of lobbying activities by comparing position papers and proposed amendments with adopted legislative text

Support to the Regulatory Affairs and Communications department

- Research on EU procedures and drafting of research results- Administrative tasks- Strategic prioritisation of authority's participation in ERDF projects- ERDF project partner negotiations- Reporting to College of Mayor and Alderman

Ma European Political Sciences

One-Year Transitional Programme To The Master Programmes In Political Science

Ba European Studies

Followed two specialisations in parallel: - Business management - EU public administration

Erasmus Study Exchange Programme, Law